Changelog
Plug your skills and tools into the agent
Connect your own systems, teach the agent how your team works, and approve any change before it runs.
October 28, 2026
Plug your internal AI stack into Nexus
With Extensions, you can bring all of that organizational context into incident.io. Teach Nexus how you debug your most complex systems and connect any internal or third-party tool.
October 19, 2026
The incident.io plugin: our skills, in your agent
Install our plugin into whatever coding harness you use. Your agents now have all the powers that our agents do.
October 15, 2026
Dark mode
You can now view our web dashboard in dark mode! Also check out: pausing notifications, shift conflict policies, new SDK support and more!
October 6, 2026
New and improved custom dashboards
We've shipped a bunch of new tools and features to allow you to build even more custom dashboards.
September 29, 2026
Investigations are 2x faster
Investigations are now 2x as fast, with the median time from an incident opening to an accurate message arriving in channel having gone from 6.7 to 3 minutes. Before this change 8% of incidents got an accurate update within 5 minutes, now 68% do.
September 22, 2026
Bidirectional sync for incident tickets
You can now configure incident tickets to update the incident when the ticket changes, as well as updating the ticket when the incident changes.
September 15, 2026
Easier alert source set-up
Teams can now assign an alert source to a team, regardless to what is in the payload.
September 8, 2026
Shard alert source rate limits
Alert sources have been updated to enable you to specify a query expression to extract a value from incoming alert payloads to shard rate limits on.
September 1, 2026
Reworking our Terraform provider
We're working through our Terraform provider resource by resource to make your infra-as-code setup easier to understand and maintain.
August 25, 2026
A few improvements to Status Pages
You can now update your status page using the agent, add Pingdom uptime metrics, and self-serve the language of your status page.
August 18, 2026
24/7 schedule coverage policy
Ensure that your schedules have no gaps so someone is always on-call. Also check out new features: improved alert and escalation message buttons, team usage of alert sources and routes, new textual view of escalation paths and more.
August 11, 2026
Investigations now available, powered by Nexus
Investigations is now generally available. The moment an incident is declared, it works out what broke and why, posting a root cause hypothesis and its supporting evidence into your channel within minutes, all powered by Nexus.
August 5, 2026
Flexible filtering in Insights
We've introduced many more filtering options in insights, as well as supporting 'match any' filters
August 4, 2026
Reassign escalations
You can now reassign escalations to make sure the right person is working on an issue. Also check out new features such as multilingual Scribe, escalate an alert, and more!
July 27, 2026
More powerful workflows
We’ve shipped new workflow features such as creating workflows from alert creation/resolution, storing secrets for workflows, signing workflow requests and more.
July 21, 2026
Upcoming navigation changes
Read up on our upcoming navigation changes to the dashboard. In addition, see our new vacation conflict policy, WhatsApp as a new notification channel, MCP and macOS app are in GA and more.
July 15, 2026
Private incidents for teams
Private incidents can now be scoped to entire teams, not just individuals, so a security or legal team gets visibility without inviting people one by one.
July 14, 2026
Alert grouping improvements
You can now group alerts without creating an incident. Check out loads of new related features such as private alert grouping and different grouping time windows.
July 8, 2026
Access the agent from everywhere
Now you can kick off a chat from practically anywhere in the web app. In addition, we've added new prompts so you can further leverage the agent in your day-to-day.
June 30, 2026
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