Changelog
Faster alert filtering
We’ve done some investment to improve performance of the alerts page, especially when filtering.
October 1, 2025
Cover request response messages
You can now respond to a cover request with just a message. Plus, share a cover request directly from the app to other platforms like Whatsapp.
September 23, 2025
Announcing ServiceNow, now
This week, we’ve added a new ServiceNow integration to keep your incidents and follow-ups in sync between incident.io and ServiceNow.
September 17, 2025
New and improved teams experience
We’ve created a new homepage and teams section of the dashboard to let teams quickly understand what’s on fire, what’s happened and what they should be pointing their attention at.
September 10, 2025
Chat to incident in the dashboard
You can now ask incident.io questions directly in the incident dashboard. On an incident overview page, simply open chat to draft updates, create follow-ups, pause incidents or answer any questions about the incident, just like you can with @incident in Slack. In the dashboard, chats are private, which makes them particularly useful if you wanting to ask questions without making noise in a busy incident channel.
September 4, 2025
Introducing incident.io MCP
You can now talk to incident.io directly from AI assistants like Claude or Cursor. Ask things like: “When did we last have a Postgres incident?” or “Can you summarize last week’s incidents?”
August 27, 2025
Configurable custom field forms
Complex custom field forms can slow down incident response, or lead to responders accidentally setting fields intended to be automated. You can now configure your Custom Fields forms so this doesn’t happen.
August 19, 2025
Improved Scribe error handling
We know how important Scribe is for extracting all the important details from your calls during an incident. So, we’ve invested in resiliency and better error handling for Scribe.
August 12, 2025
We've moved a few things!
We’ve rearranged a few things - such as Settings, Alerts and more - in our dashboard to be more intuitive for users. Additionally, we now support managing On-call seats via SCIM, providing multiple working hours in escalation paths and merge within expressions.
August 6, 2025
Default timezones
Easily coordinate incident response across the globe by configuring a default organization timezone so that everyone sees the same times.
July 29, 2025
@incident
You can now tag @incident in any incident channel in Slack and collaborate with us directly. Ask @incident to draft updates, create follow-ups, pause incidents or answer questions about an incident. No need to remember slash commands, fill in forms, or click through menus!
July 22, 2025
Flexible cover requests
Respond to schedule cover requests by offering to cover part of a shift and optionally add notes for the requester. We've also improved support for capturing extra metadata from alerts with a new labels attribute, as well as added AI features to private incidents.
July 17, 2025
Click to add Scribe
Manually control Scribe, your AI meeting assistant for incident calls. Add or remove it anytime via Dashboard, Slack, or Teams with clear status visibility, and one-click control.
July 10, 2025
Fallback expressions
You can now have expressions fallback to other expressions.
July 1, 2025
Escalations API
You can now leverage our new Escalations API to list escalations and filter them for your account.
June 24, 2025
Schedule improvements on mobile
The Schedules tab on mobile is your home for viewing who's on-call, creating overrides, and requesting coverage. This week, we've refined its design to match other tabs in the app while adding several UX improvements.
June 17, 2025
Export alert sources and routes to Terraform
Configure alert source and route resources in our easy-to-use visual editor, and let us do the hard work of generating Terraform configuration for you.
June 10, 2025
Pay Calculator 2.0
We've launched a new and improved pay calculator, which includes new features such as the ability to set different pay rules for different groups.
June 2, 2025
Incidents without channels
You can now configure which incident types & severities should have incident channels.
May 27, 2025
Escalate to the next level
Users can now quickly escalate to the next level on an escalation path during an incident.
May 20, 2025
Improved CI/CD
We recently spent time improving how fast we can build, test and ship updates to our web application. The faster we can make changes, the sooner we can delight our customers with new features and bug fixes.
May 13, 2025
Upgrades to the mobile app
We’ve spent some time giving the mobile app some love, with new features, performance improvements and a little bit of polish.
May 6, 2025
First-class teams
We now support native teams within incident.io which unlocks loads of new features such as scoping the dashboard to your teams and easily connecting escalation paths and schedules to your teams.
April 29, 2025
Alerts API
Access our new alerts API, which can expose all your alert data for use in internal tooling, reporting and analysis.
April 23, 2025
Escalate to multiple paging providers while migrating
We’ve added the ability for users to be paged via multiple paging providers to make testing and migrating to incident.io On-call even smoother.
April 15, 2025
Terraform for alert routes
We now support alert routes in Terraform and our public API.
April 8, 2025
Building with AI
Follow the journey of building with AI at incident.io.
April 1, 2025
Easier migrations from PagerDuty and Opsgenie
Since the release of On-call, we have built many features that make life testing or migrating from PagerDuty or Opsgenie to incident.io On-call much easier. This week we are adding a few more with mirroring schedules to PagerDuty and bulk importing of schedules!
March 24, 2025
Intercom app for status pages
You can now keep your customers informed by showing real-time status updates from your status page directly in the Intercom Messenger.
March 18, 2025
Upload attachments when declaring an incident
You can now seamlessly upload files as incident attachments when declaring or updating an incident in Slack.
March 11, 2025
Configurable announcements for Microsoft Teams
We're excited to roll out configurable announcement rules for Microsoft Teams, ensuring the right people see important info at the right time.
March 4, 2025
Ship Insights reports to Slack
You can now share custom dashboards from Insights straight to a Slack channel.
February 25, 2025
Azure DevOps incident tickets
You can now track incidents in Azure DevOps. incident.io will automatically create issues and keep them up to date with the incident name, summary and updates.
February 18, 2025
Terraform for alert sources
You can now manage your alert sources with Terraform, using our official provider.
February 11, 2025
Microsoft Teams incident calls
Coordinating incidents over video calls is crucial for responders, especially for those on remote teams. This new integration helps by automatically spinning up a call when an incident is declared and linking to it from the channel to save responders time during incidents.
February 4, 2025
Sweating the small stuff: On-call updates
We've been working on some smaller improvements and polish across our On-call product this week.
January 28, 2025
Schedule incident debriefs in Outlook
You can now link a debrief event to your incident directly from Outlook, ensuring everyone knows the timing and attendees.
January 21, 2025
January bug bash
We’ve been busy squashing bugs and adding some shine to ensure everything feels just right.
January 14, 2025
Undecline an incident
We're excited to introduce a new feature that lets you undecline an incident from Slack.
January 10, 2025
Mobile app 1.9.0
This week we’ve fixed a bunch of mobile app bugs, and made some technical investments for the future.
January 9, 2025
Status page list view
You can now configure your public status page to show incidents in a list view.
January 7, 2025
Import your escalation policies from PagerDuty
Looking to move from PagerDuty to incident.io On-call? We’ve just shipped the ability to import your PagerDuty escalation policies into incident.io with a couple of clicks.
December 31, 2024
Automatically generate incident names and summaries from alerts
Automatically generate your incident name and summaries from alerts, plus enhancements to our Grafana integration.
December 24, 2024
Year in Review 2024
We've pulled together some reflections on your year with incident.io for 2024. Let us know what you think!
December 17, 2024
Key insights about your alerts
Discover essential insights from your alerts directly in incident.io.
December 12, 2024
Scribe
Scribe is your AI-powered note taker, capable of seamlessly transcribing & summarising incident calls in real-time, across Zoom and Google Meet.
December 10, 2024
Live call routing
You can now connect incoming calls to a person, and use round-robin paths to make sure your call gets answered.
December 5, 2024
Insights panel-level filtering
We’ve expanded our filtering functionality in Insights, with the ability to add filters that apply to individual panels.
December 3, 2024
Send alerts to Slack
You can now send alerts coming in to incident.io directly to a Slack channel.
November 28, 2024
Write post-mortems in the dashboard
Write your post-mortems within incident.io to benefit from a richer UI, smarter AI suggestions, and up-to-date information.
November 27, 2024
More flexible Slack Enterprise Grid setups
We’ve made it easier than ever to use incident.io with Slack Enterprise Grid. Now, you can enjoy more complex and flexible relationships between your workspaces and organisations.
November 19, 2024
Incident summaries on internal status pages
You can now configure internal status pages to display incident summaries, keeping consumers up-to-date.
November 12, 2024
Private incidents from alerts
Automatically create private incidents using alert routes.
November 5, 2024
Scheduled insights reports
Get snapshots of your insights dashboards delivered straight to your inbox.
October 29, 2024
Alert timeline
We've revamped the alert timeline, now offering a powerful lens into an alert's lifecycle.
October 22, 2024
October wiggle week: Platform improvements, game days, and new blog content
In addition to regularly launching new features, our team has focused on platform improvements, enhancing incident response practices, and creating technical content for our blog.
October 15, 2024
On-call readiness and alert insights
We've just shipped On-call readiness and alert insights to let you understand how prepared your team is to start receiving pages and understand where your team is spending time.
October 8, 2024
Custom dashboards
Insights provides you with a wide range of different charts and data to help you understand your incident response performance, but sometimes the information you want to see is spread across several different dashboards. Custom dashboards solves this problem by allowing you to build a customized dashboard with just the charts and data that are important to you.
October 1, 2024
Supercharging alert configuration with AI
We've introduced AI suggestions for configuring attributes from your alert payload.
September 24, 2024
Tell the full story with your incident timeline
We've overhauled the timeline experience, making it easier to detail what happened in an incident.
September 19, 2024
On-call in Microsoft Teams
On-call functionality is now available to our Microsoft Teams users.
September 17, 2024
Incident trends
Incident trends will proactively highlight what’s important in your incident data so you know where to dig in further. Figure out exactly which parts of your incident response process need attention without sifting through the data yourself.
September 10, 2024
Workflow templates & manual triggers
We've added 25 new workflow templates, and also introduced manually triggered workflows.
September 6, 2024
Escalations without incidents
Escalate to anyone, from anywhere, whether you have an incident or not.
September 3, 2024
Policy templates
It’s now even easier to get started with policies, and get a configuration you’re confident in the first time round.
August 28, 2024
Microsoft Teams
Introducing incident.io for Microsoft Teams, bringing seamless incident management directly to your team collaboration platform.
August 26, 2024
Insights comparison view
Simplify your monthly and quarterly reporting to level up your incident management.
August 23, 2024
New Zoom integration
We’ve now made our integration even richer, showing when a call is active, who’s on the call, and when the call is finished in the channel and on the incident timeline.
August 22, 2024
AI in the dashboard
We've brought the magic and ease of suggested summaries and follow-ups into the dashboard.
August 20, 2024
Kanban view
Introducing the Kanban view: a completely new way to visualise and manage your incidents.
August 15, 2024
Policy exemptions and thresholds
Introducing flexible policies to automate tracking and ensure timely completion of follow-ups, post-mortems, and debriefs.
August 13, 2024
Easier on-call: streamlining your setup
We’ve had a busy couple weeks improving incident.io On-call. While we like to ship big features, we’ve lately taken some time to sweat the details.
August 9, 2024
Sync follow-ups created during the post-mortem
Tracking your incident follow-ups is now even easier.
August 6, 2024
Build your Catalog in minutes
Get started quickly with our new onboarding wizards, designed to streamline and simplify your setup process.
July 30, 2024
Holidays in On-call schedules
Arranging cover for holidays has just become a lot easier: you can now bring public and personal holidays in incident.io to view them directly in your On-call schedules and easily arrange cover!
July 23, 2024
Build your Catalog quickly with AI
You can now quickly populate your Catalog by using AI to suggest likely values.
July 16, 2024
More complex escalations: Round robin, page everyone, and more
Upgrades to our escalation paths
July 11, 2024
Multiple streams for enhanced communication
Manage large scale incidents by breaking the work down into streams with their own Slack channels and calls.
July 9, 2024
Manage schedules and overrides from your mobile device
On-call schedules, overrides and cover-requests are now available on iOS and Android.
July 2, 2024
Exclude weekends from your incident policies
You can now choose whether or not to exclude weekends from your policies
June 25, 2024
Team Insights with Catalog
We're bringing your teams to Insights, letting you filter and split your data by team.
June 18, 2024
Smart escalation paths for improved incident handling
You can now create escalation paths with priorities and/or working hours!
June 11, 2024
OR conditions for advanced filtering and customization
'OR' conditions level up configurability across the entire platform.
June 7, 2024
UI refresh: New design and enhanced user experience
All of the components powering our most used and loved features have been redesigned from the ground up.
June 4, 2024
Insights updates: Enhanced analytics and reporting features
We've improved our UX and updated our Insights to include Post-incident data
May 28, 2024
Manage workflows with Terraform
We now support terraforming your workflows
May 21, 2024
Understand your incidents better with Catalog insights
We now show incidents in Catalog, so it’s much easier to gain an understanding about what’s happening across your company, directly from Catalog!
May 14, 2024
May backlog crush: Bug fixes, new updates, and lots more
This week, we’ve been doing a ‘backlog crush’ where we work through a long list of bug fixes, bits of polish and small feature requests.
May 9, 2024
Manage On-call schedules with API
You can now create and manage your On-call Schedules through the incident.io API
May 7, 2024
Safely changing your on-call schedules
You can now configure future changes to an On-call schedule with the confidence of knowing exactly how your schedule will look after the change.
April 30, 2024
Enhanced Salesforce workflows with custom objects
This week, we've dramatically expanded our support for syncing objects from Salesforce to our Catalog
April 23, 2024
Improved Jira reliability and connections
We have built a native incident.io Atlassian app that allows you to install incident.io directly into Jira and Confluence.
April 16, 2024
10 new alert sources for enhanced monitoring
Since launching alerts, we now support over 10 additional alert sources to help you achieve your specific workflows - here’s an overview of some of our most used integrations.
April 9, 2024
Maximize team efficiency with Catalog
Unlock powerful automations by modelling your teams in Catalog
April 2, 2024
Optimize your workflow with GitLab integration features
Export follow-ups and link MRs to GitLab
March 26, 2024
Mastering status page view spikes
Get alerts when your status page experiences a spike in page views.
March 19, 2024
On-call Alerts, schedules, escalations, and more
We've been hard at work building On-call, which we launched last week. Here's a sneak peek into the last few weeks of work that we weren't able to talk about before!
March 15, 2024
JavaScript expressions in the Catalog importer
Building up your Catalog just got a lot easier
March 12, 2024
Post-incident task reminders to enhance follow-up efficiency
Level up your post-incident flow! We'll now send reminders when tasks are due and let you dynamically choose which flow to enter.
March 6, 2024
Status page templates to simplify incident communication
You can now write pre-defined updates that responders can use when updating your Status page
February 29, 2024
Pausing incidents for accurate metrics and reduced noise
We’ve introduced the ability to pause your incidents! ⏸️
February 27, 2024
Post-incident hub: Centralize your insights
Streamlining your tasks and follow-ups
February 20, 2024
Inspect alerts for better incident management
We’ve added new functionality which allows you to inspect your alerts, giving you a better understanding of what’s going on under the hood for a particular alert.
February 13, 2024
January backlog crush: Bug fixes, new updates, and lots more
We've completed a 'backlog crush,' working through a long list of bug fixes, enhancements, and small feature requests.
February 7, 2024
Add connected users to Catalog
Users across are now a first-class citizen in our Catalog, unlocking many new options in your automations.
January 30, 2024
Custom timeline events to enhance incident tracking
You can now create custom timeline events, postmortem tasks for giving shoutouts, and configure your suggested summaries.
January 23, 2024
Automate incident creation with Alerts
Auto-create incidents with our new Alerts feature.
January 17, 2024
Meet AI-powered Assistant
Get hands-on with Assistant, our new AI feature aimed at simplifying historical incident analysis, by exploring patterns, spotting anomalies, and building insightful charts.
January 11, 2024
Integrating Salesforce for incident management
Easily sync your Salesforce accounts with the Catalog to keep track of affected customers, account owners, and other key customer information.
January 2, 2024
Suggested follow-ups
✨ Never forget to create a follow-up ever again! At the end of an incident, we will suggest follow-ups that you have mentioned within the incident channel, helping you learn and improve from your incidents.
December 26, 2023
Insights usability improvements
Our customers love our Insights product, so we’ve spent some time to see how else we could improve the experience. This week, we are releasing some improvements to Insights that should make everyone's lives a bit easier.
December 19, 2023
Multiple incident lifecycles and post-incident flows
Different teams have different incident response processes that don't always fit into the same series of statuses. You can now configure different incident lifecycles for different incident types. Additionally, each lifecycle can use a different post-incident flow, so you can customise the set of tasks responders should complete after an incident is resolved.
December 12, 2023
Restricted Incident Types
Add conditions to incident types so you can control which users in your organisation can declare or accept them.
December 5, 2023
Finding related incidents
Helping you quickly link two incidents together
November 30, 2023
Polishing our Slack messages
We’ve spent the last couple of weeks improving our Slack experience, making sure we present the information you need in an easy-to-digest format.
November 28, 2023
Improvements to the Slack channel experience
Get a sneak peek of some of the initial pieces of work we’ve done to make the Slack experience feel a little smoother.
November 21, 2023
Incident summaries with AI
It's now easier to keep the summary up to date using AI
November 14, 2023
Rich text summaries and updates
Use rich text to write better Incident summaries and updates.
November 8, 2023
Configurable forms
Use configurable forms to streamline the incident response process and tailor it to your organisation.
November 1, 2023
Customer status pages
Create dedicated, authenticated status pages for your most valued customers, and only share updates to the customers that are impacted.
October 31, 2023
Export incident data using our Singer tap
You can now export your incident data using a Singer tap
October 24, 2023
Multiple Jira instances
You can now connect multiple Jira instances to your incident.io account
October 17, 2023
Auto-export follow-ups
Simplify your incident follow-up workflow with automatic exports to Jira and Linear.
October 10, 2023
Improvements all around
We've been busy making small improvements all around the app, adding some new features and fixing lots of bugs.
October 3, 2023
Introducing status page sub-pages
We’re delighted to announce we’ve shipped Status Page sub-pages. With sub-pages, we'll allow you to create multiple connected status pages and communicate with various different audiences through them.
September 26, 2023
Configurable announcements
We know how important it is that your incident announcement posts contain the information that matters to you, so we now let you configure the post from the revamped announcement settings page!
September 22, 2023
Better incident response when Slack is down
We know that it’s important that you can depend on Incident.io, even when other tools you rely on are experiencing issues. This week we’ve shipped two new features that make Incident.io even more resilient to Slack issues.
September 19, 2023
Timestamp form overhaul
We've made a number of updates including providing the ability to copy timestamps to your clipboard to speed up the process of setting additional timestamps, collapsing the auto set timestamps to streamline the modal, and timestamps can now be input in ISO8601 format, in any timezone.
September 11, 2023
Summary templates
Encourage responders to provide excellent summaries
September 5, 2023
Nudges
Remind responders to take actions, on a schedule you define.
August 29, 2023
Configure your debriefs
Tell us who should be invited to your debrief and whether you'd like any policies to apply.
August 22, 2023
Subscriptions for internal status pages
Following the release of internal status pages, we're now adding Slack and email subscriptions to them, allowing you to always be up-to-date with incidents in your organisation.
August 15, 2023
A new look for Workflows
We've given Workflows a complete overhaul, introducing new ways to view, create and edit your workflows more intuitively.
August 8, 2023
Internal Status Pages
We’re delighted to share that we now support internal status pages. With Status Pages, we helped get timely and clear updates during an incidents to customers. We now think it’s time to solve this for internal stakeholders. From Customer Success Managers to Executives, we think it’s critical that everyone in your organisation has an understanding of what’s going on.
August 1, 2023
Attach your incident debriefs
You can now link a debrief event to your incident, so everyone knows when it is
July 25, 2023
API updates for users, follow-ups and actions
Additions to users, catalog-based custom fields, actions and follow-ups on the public API.
July 19, 2023
Follow-up export templates
Follow-up export templates define how follow-ups should be exported to your preferred issue tracker
July 12, 2023
Catalog
Announcing incident.io Catalog.
July 4, 2023
Learning flow
Define the steps you want to take to learn from your incidents, and configure the kinds of incidents you want to learn from.
June 27, 2023
Postmortem template improvements
You can now use tables and lists within your postmortem templates.
June 21, 2023
Automated status page incidents
Automatically publish updates to your status page.
June 12, 2023
Linking Internal and Status Page Incidents
Link internal and status page incidents for easier navigation.
June 10, 2023
Retrospective incidents for status pages
Declare incidents on your status page after the fact, and dynamically set custom fields from an incident trigger.
May 31, 2023
Status Pages templates & Slack subscriptions
Use predefined templates for your status page updates and let users subscribe to updates directly from Slack — and introducing `/inc cancel`.
May 23, 2023
Sharing post-mortems within your organization
Share postmortems within your organization, to share learnings from your incidents.
May 17, 2023
Component subscriptions for Status Pages
Subscribe to selected components in Status Pages, plus custom field groups.
May 10, 2023
Incident handovers and dashboard improvements
Use the new handover Slack command to substitute a user into an incident, plus a host of performance improvements for our dashboard.
May 3, 2023
Set default Jira projects and labels for follow-ups
You can now set default Jira projects and labels for your incident follow-ups.
April 25, 2023
Status Pages
Announcing incident.io Status Pages.
April 20, 2023
Introducing Audit Logs
You can now view and export auditable events for changes made within your incident.io account.
April 19, 2023
Introducing SCIM
You can now use SCIM to provision users and control permissions.
April 11, 2023
Update incidents via the API
You can now use our public API to make changes to incidents, such as updating the summary or setting a custom field.
April 4, 2023
A handful of small improvements
We've been busy working on some smaller features, such as a new 'when you react to an emoji' workflow trigger.
March 28, 2023
Install incident.io into Slack Enterprise Grid
You can now install the incident.io Slack app to multiple Slack workspaces in your Slack Enterprise Grid.
March 21, 2023
Configure user permissions
You can now control which permissions are granted to users.
March 14, 2023
New timeline items for follow-up and action updates
You'll now see a timeline entry for each update to a follow-up or action.
March 7, 2023
Subscribe to incidents via SMS
We've added the ability to receive updates about your organization's incident via SMS.
February 28, 2023
Google Docs integration
Export your postmortems to Google Docs.
February 21, 2023
Webhooks
Use webhooks to notify external systems when something happens in incident.io.
February 15, 2023
Follow-up descriptions
Keep all the context in one place by adding rich descriptions to your follow-ups.
February 14, 2023
Automatically create incidents from Opsgenie alerts
Focus on what really matters by letting us auto-create incidents based on Opsgenie alerts.
February 7, 2023
Datadog integration
See your Datadog monitors right inside your incident channels with our new Datadog integration.
February 1, 2023
Introducing the command palette
Respond to incidents at the speed of thought with a powerful keyboard driven CMD+K menu.
January 31, 2023
Edit all your incidents with Bulk Actions
We've added bulk editing support, allowing you to update fields, roles, and more en masse.
January 24, 2023
Follow-ups, now with priorities
Use follow-ups priorities with policies and workflows.
January 19, 2023
Triage Incidents
We've added the ability to create incidents in triage. They're a great way to investigate things that look like problems, but require some deeper investigation before promoting them to a live incident.
January 17, 2023
New text editor for Slack message Workflow steps
Making it easy to write workflow steps that send nicely formatted messages.
January 11, 2023
Helping export follow-ups to Linear
Making it easy to export follow-ups to the right place in Linear.
January 4, 2023
Live-reloading dashboard and incident homepage
A more dynamic and welcoming dashboard for both observers and responders.
December 28, 2022
Insights for pager load
You are now able to see who might be experiencing the most disruption when on-call.
December 21, 2022
Notion integration and notifications
We've improved the post-incident flow with a better Notion integration for post-mortems and post-incident notifications.
December 14, 2022
Monthly insights email, Asana integration and Opsgenie on-call pay
You can now receive a monthly overview of your organization’s incident activity. We've also created an integration for Asana, and enabled Opsgenie for our on-call pay calculator.
December 6, 2022
Insights saved views
You are now able to save the filters that affect your insights dashboards as a view, and share them with others in your organization.
November 29, 2022
Subscribe to incidents
You can now subscribe to incidents via Slack and/or email to receive updates whenever an incident changes.
November 22, 2022
Track duration metrics to keep on top of your incidents
You can now configure duration metrics that you want to track using incident.io.
November 16, 2022
Customise your incident channel
You can now choose the bookmarks and quick actions you want to appear when an incident channel is created.
November 10, 2022
A new homepage for the dashboard and improved post-mortem exports
We've revamped the homepage of the incident.io dashboard to give you relevant information at a glance. We've also improved the post-mortem export, with an improved layout and native Confluence integration.
November 1, 2022
Powerful insights, saved views and custom field improvements
We've released 4 new insights dashboards to help visualise your incident data. You can also now save and share views from the follow-ups page, and allow users to dynamically create custom field options.
October 25, 2022
Post-incident process
Following a consistent process after an incident closes is key to your team's efforts to improve resilience.
October 19, 2022
Workflow Expressions
Write expressions to change parts of a workflow based on a set of conditions.
October 11, 2022
Revamping our follow-ups dashboard
Use the new dashboard to explore your follow-ups, apply bulk actions and send reminders.
October 4, 2022
Auto-Export Incidents as Jira Tickets
Connect incident.io to Jira Cloud to auto-export incidents as Jira tickets
September 27, 2022
Customising your Incident Lifecycle with Custom Statuses
You can configure Custom Statuses and Timestamps to perfectly suit you and your organization
September 20, 2022
Escalating with Splunk On-Call
You can now page users, teams and policies using Splunk On-Call, all without leaving Slack
September 14, 2022
Retrospective incidents, post-mortem policies & policy reports
You can declare an incident after it's happened. You can also create post-mortem policies, and keep track of compliance using weekly reports.
September 6, 2022
Statuspage templates & renaming incident leads
Now you can use your statuspage templates from inside incidents. Also, you can now rename incident leads.
August 30, 2022
Introducing Policies
Use policies to encode your organizational rules for following-up on incidents.
August 19, 2022
Zendesk integration
Connect incident.io to Zendesk to keep your organization in sync.
August 9, 2022
Timeline curation
We've just launched timeline curation, giving you the power to tell the story of your incident and find insights from the key events.
August 2, 2022
Choose your own timezone for the post-mortem
You can now choose a timezone for your post-mortem document to be generated in.
July 26, 2022
A new email editor
We've been working on improving our rich text editor, so you can easily send formatted emails.
July 21, 2022
Reducing noise
We've been working on reducing noise coming from us, allowing you to streamline your incident response and see the stuff that really matters.
July 11, 2022
Extending our editors
We've been working various bits of polish, including giving more options when templating workflow messages and post-mortems.
July 5, 2022
Calculate on-call pay
You can now calculate on-call pay using incident.io, as well as three new workflow triggers.
June 28, 2022
Workflows that cover all the bases
You can now be more specific about the incidents you want your workflows to run on
June 16, 2022
Conference season is here
We've loved seeing you all!
June 10, 2022
Delayed workflow runs
Workflows can now be set to run with a delay after the trigger happens
May 31, 2022
Introducing attachments
Use attachments to keep track of related GitHub Pull Requests and more
May 11, 2022
Automatically create incidents from PagerDuty alerts
Spend more time collaborating and less time moving between places with incident auto-create
May 4, 2022
Build custom integrations with our API
We're releasing our API today, and can't wait to see what you'll build with it
April 25, 2022
You can run workflows on private incidents
Now you can harness the power of workflows and private incidents, together!
April 20, 2022
Sync in a blink
We now sync Jira Cloud issue updates immediately.
April 7, 2022
The time zones, they are a-changing
We now show timestamps in both UTC and local time.
March 29, 2022
Follow-Ups, now with added filters
Now you can filter incidents in the follow-ups page.
March 21, 2022
Text, Numbers and Links, oh my!
Custom fields support freeform text, numbers and URL links
March 9, 2022
We’re on a role
We now have account roles, so you can control who can manage settings
February 22, 2022
Connect to Jira Server
You can now connect incident.io to Jira Server
February 14, 2022
Understanding patterns with Insights
We're giving you better insights so you can spot patterns in incident response
February 7, 2022
Keeping secrets safe with Private Incidents
Use incident.io to manage sensitive incidents.
January 25, 2022
Keep your workspace tidy by auto-archiving incident channels
We'll auto-archive incident channels after 7, 14 or 28 days.
January 10, 2022
Workflows: test, email, SMS and assign!
New year, new workflows: automated emails & auto-assign roles
January 5, 2022
Graduate with /inc tutorial
Use /inc tutorial to learn the basic of incident.io
December 20, 2021
Variables are the spice of life
Supercharge your incident workflows with variables!
December 13, 2021
Wonderful Workflows
You can now encode your processes into incident.io using Workflows
December 6, 2021
Zoom-Zoom!
Integrate with Zoom to create call links for each incident
November 15, 2021
Always Be Closing (Incidents)
You can now close incidents from the dashboard
November 8, 2021
Announcing Announcements
Your team can stay informed about the things that matter to them
November 3, 2021
Getting down to specifics
We've supercharged incident filtering!
October 25, 2021
Time for something .new!
You can now create incidents directly from the dashboard, with inc.new!
October 14, 2021
Decisions, decisions
Introducing decision flows: an easier and more transparent way to make decisions during incidents.
September 27, 2021
Let it sync in
You can now configure incident.io to create a Jira ticket whenever an incident reaches a certain severity.
September 13, 2021
Tickets, please!
Upgraded support for exporting follow-ups to Jira, and initial incident message and invites
September 6, 2021
Ford Export
You can now export data about incidents and follow ups to a CSV, to help with analysis and reporting
August 31, 2021
Action Stations!
Create follow-up actions for tasks that need tracking post-incident
August 23, 2021
Hello, is it me you’re looking for?
We've added filtering so you can more easily find the incidents you're interested in
August 16, 2021
Field of Dreams
You can now define custom fields on your incidents, and have incident.io collect it for you before, during or after an incident!
August 11, 2021
New kids on the blog
On top of the usual collection product improvements, this week we've also shipped our new blog.
July 26, 2021
All onboard!
We've made it even easier for your whole organization to onboard with incident.io
July 19, 2021
All the small things
Instead of doing just one, we made lots of smaller improvements to the product.
July 12, 2021
Quick re-actions
We've tidied up incident actions, to help you coordinate and collaborate in an incident
July 5, 2021
Are you talking to me?
We've added Intercom to our product to make support and feedback easy
June 28, 2021
A quick(er) update
We've introduced "incident updates" to make it faster and easier than ever to keep everyone in the loop
June 21, 2021
Start with Wye
We're holed up in the Wye Valley for a concentrated week of thinking, planning and building.
June 14, 2021
What's up, doc?
You can now customise what you include in your postmortem templates, making it easier to bring what you already have into incident.io
May 19, 2021
They see me role-in
You can now define custom incident roles, to make it even clear who's taking care of what.
May 5, 2021
Slash. Saviour of the universe
We've moved over to Slash commands and spruced up our interface
April 27, 2021
Onward and Upward
We now gather feedback on your behalf, making it easier to improve your incident response process
April 21, 2021
Welcome to the party
Get up to speed and let others know if you're here to help with new messages when you join an incident.
April 19, 2021
Testing, testing, 123
Use test incidents to practice with incident.io and run game days
April 15, 2021
All aboard!
We've onboarded a lot of new faces recently, so we've been spending some time ensuring we make a good first impression!
April 13, 2021
Getting on the same page
You can now control your public statuspage in Slack, using incident.io
April 6, 2021
Join the Club
Export your incident actions directly into Clubhouse
March 31, 2021
Stating the obvious
This week we've been addressing an obvious gap in the product - incident states!
March 29, 2021
Purposeful Postmortems
Rather than storing generic 'document' links, we now explicitly links to post mortems
March 29, 2021
Midweek issue, GitHub edition
Export your incident actions directly into GitHub Issues
March 24, 2021
Wish granted
Page users from Slack using our Opsgenie integration
March 22, 2021
Export to Linear
You can now export incident actions straight into Linear, and track them with incident.io
March 12, 2021
Lights, Camera, Action
From today, you can manage actions in the dashboard, export them to Jira and finally keep track of what was actually followed up post-incident.
March 8, 2021
Goodbye, Google Sheets
Today we're releasing the first version of Insights, to help you extract even more value from your incident data.
March 3, 2021
Quieten down, bot!
We re-designed how the bot communicates to make it easier to scan incident channels
March 1, 2021
The missing link
You can now quickly list all important links shared during an incident, no more rummaging through slack messages!
February 25, 2021
Well, that escalated quickly
You can now page users and rotations directly in Slack, and we'll stream notifications and acknowledgements into the channel as they happen so you know who's on their way.
February 22, 2021
Life on the open roadmap
We launched our public product roadmap.
February 15, 2021
Hello, new friends
Lots of smaller updates this week while we onboarded our first 4 customers and focussed on talking to them, and figuring out what to build next!
February 8, 2021
Aaaaaand breathe.
We launched to the world!
February 1, 2021
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