Key insights about your alerts

Fed up with 3 am wake-up calls for alerts you've seen before? We've just shipped key alert insights to help you understand the impact of your alerts.

When looking at an alert, you’ll be able to group similar alerts by title or deduplication key and see:

• The number of alerts that have fired, and how many incidents these created
• How many hours your team spent on these alerts
• What percentage of the created incidents were declined
• A timeline view showing workload distribution over time

You can use these alert insights to:

• Make the case for fixing particular alerts - when an alert burns a day of engineering time each month, it's easy to justify spending half a day fixing it
• Identify which alerts are too flaky - spot high decline rates that suggest your thresholds need tuning
• Back up what your team already knows about alert fatigue with concrete numbers

Check out this video to see it in action:

We've got a lot more coming to help here, so watch this space!

Improved alerts details page

We’ve also given our alert details page a lick of paint.

• Alert attributes are now scannable in the sidebar — you can go into a drawer to get more details about them
• You can now view an alert’s deduplication key in the sidebar
• There is a dedicated section for an alert’s relevant links if applicable, such as a Grafana dashboard