Mission

Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads?


We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.

Stephen Whitworth

Co-Founder & CEO

Chris Evans

Co-Founder & CPO

Pete Hamilton

Co-Founder & CTO

Lawrence Jones

Product Engineer

Lisa Karlin Curtis

Technical Lead

Katie Hewitt

Business Operations

Isaac Seymour

Product Engineer

Esther Delignat

Customer Success Manager

Milly Leadley

Product Engineer

Pierre Binfoh

Enterprise Account Executive

Rhys Pedrick

Account Executive

Martha Lambert

Product Engineer

Alex Russell-Saw

Product Engineer

Danny Martinez

Head of Growth

Ed Dean

Product Analyst

Dani Unsworth

Head of Talent

Andy Provan

Product Engineer

Charlie Kingston

Business Operations

Jack Cook

Product Analyst

Charlotte Barette

Office & Culture Manager

Connie Mills

Customer Success Manager

Rory Bain

Product Engineer

James Shedden

Designer

Lucy Jennings

Customer Success Manager

Megan Batterbury

Talent Acquisition Coordinator

Aaron Sheah

Product Engineer

Anna Debenham

Senior Product Manager

loom logo
linear logo
vanta logo
ramp logo
dbtlabs logo
trainline logo
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We're used by some of the most exciting companies in the world, from fast-growing startups to billion dollar organisations.

Team

We’re a small but mighty team, based in both London and New York. We were previously based in old fire station, a coincidence, but one we’re rather pleased with!


We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.

Ownership and autonomy aren’t just a “nice to have” for us, they’re a core part of our culture - we think carefully about the big decisions, but uncontroversial ones are made quickly.

We spend the majority of our time speaking to customers in our community, listening carefully to their feedback, and shipping constantly. Bugs are frequently fixed in under 30 minutes and we aim to build a big new feature every week.

That said, we know that having a great product isn’t enough — sales and distribution is just as important. We’ve closed a number of deals already, and we’re excited to build a great commercial + go-to-market team to help us get to the next level.

Benefits

It's easy for benefits to become a grab-bag of "things", so we intentionally invest in the areas which feel important to us and our culture, and which we really believe in.


Trust is everything.

We hire great people, and we trust them. It’s worked great so far and lets us offer things other companies can’t.

  • Everyone speaks to customers
  • Everyone gets a company card - buy what you need
  • Generous learning and conference budget

…but work isn’t

Don’t get the wrong idea, the team here work extremely hard. However, we’ve been doing this a while, and we know work isn’t everything. We make sure work and life are in harmony.

  • Generous holiday + we’ll top it up! Treat yourself on us.
  • The last Friday of every month is a fully paid day off
  • Flexible remote work environment and budget

Take care of yourself

Sometimes life throws us a curveball. Should the worst happen, we want to make sure you’re covered.

  • Private health insurance
  • Life insurance
  • Generous sick leave, including mental health days

We’re hiring!

We’re growing fast and looking for people to join us. Check out the roles we have open below.

External referral scheme

Know someone who'd be amazing? Refer them to us, and we'll pay you £10,000 once they pass probation! 💰

Frequently asked questions

If you don’t find any answers to the questions you’re looking for, just reach out to jobs@incident.io. We’ll be happy to help!

Do you offer visa sponsorship?

We are keen (and able) to sponsor visas.

Do you offer internships?

We’re focussed on hiring for full time roles, but we’re always looking to speak to smart people excited by what we’re building. Several of us got our first career breaks via internships, so we’re very supportive of them. If you'd like to speak to us, we’re open to a conversation.

Do you offer remote roles?

We’re building our early team in London and ask everyone to work from the office at least 2 days a week.

We work very asynchronously but we find a few days together makes a huge difference right now.

Supporting fully remote work is something we regularly discuss and revisit though, so if you’re really keen, please do get in touch.