Global technology companies use our platform to empower teams to run incidents end-to-end. Rapidly fix and learn from incidents, so you can build more resilient products.

illustration showing an incident being resolved through a series of steps

Some of our happy customers

Adoption in days, not weeks

We make adoption easy by meeting your teams where they already work in Slack, and integrating seamlessly with all the tools you already know and love, including Jira, Statuspage, and PagerDuty.

Empower anyone to own an incident from start to finish

We guide your teams through the most stressful times. Now anyone can run incidents with confidence so you can scale your organisation without slowing down.

Unlock more time for impactful work

Create consistency instantly with our easy to build workflows. Automate tedious processes from sending update emails to execs to compiling post-mortems, so you can focus on fixing and building world-class products.

Create visibility across your organisation

Avoid duplication and reduce unnecessary distractions by running more transparent incidents. You can assign roles and actions, provide incident updates, and find an overview of all live incidents in your #incidents channel.

Build stronger products and happier teams

Learn from incidents through automatically generated post-mortems, timelines, and your Insights dashboard so that you can build better products and more effective teams.

7 hours

saved per incident

6 months

engineering time saved by not building in-house

3 hours

less downtime per month

38%

of customers reduce employee attrition

"incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting."

Vicky

Head of User Support

"Now we can generate insights on incidents within minutes, instead of wrangling spreadsheets for hours."

Joe

VP Engineering

"The fact that the channel is there means that more conversations happen publicly. More people are aware when incidents happen. We've also got automations set up to do things like page execs on every P1."

Thomas

Engineering Director

"Previously we had fifteen things to do. incident.io has taken it down to two or three... So you can only focus on what you actually need to focus on and let the automation do the rest."

Steve

Head of Technical Support

View all customer stories

Run incidents end-to-end, all in one platform

Manage every stage of your incident process through incident.io. Founded by experienced engineers who have run hundreds of incidents, we've poured decades of experience into our platform. We'll guide you from the moment you're paged through to analysing your post-incident insights.

Collaborate seamlessly in one channel, connected to the right tools and people automatically. Assign clearly defined roles and we'll guide you through the fix step by step.

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