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Incident declared
Severity:Major

Incident response for your whole organisation

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These companies get it

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Less faffing, more fixing

We take care of the admin during incidents, so you can save your brainpower for the decisions that matter.

Keep things consistent.
All incidents are announced in a single channel, in a consistent format, and are updated automatically.
Share updates, without the overhead.
Share updates, assign roles, set important links and more, without ever leaving the incident channel.
You focus, we’ll follow up.
Whether it’s ensuring roles get filled, or actions get owned, put it on our plate and we’ll do the chasing for you.
An incident.io incident channel in SlackSlack modal to delcare a new incident

April

8:40 PM

Yup, seeing the same thing here.

@Leslie I need to take a look at the logs, can you take over the lead please?

Leslie

8:40 PM

Yeah, no problem!

Incident

APP8:40 PM

@Leslie became Incident Lead, taking over from @April.

👋

You are now the Incident Lead. Here’s what’s expected of you:

  • Make sure it’s clear who is doing what, and that people are working together effectively.
  • Ensure everybody has what they need, and any blockers are flagged quickly.
  • Provide regular, clear updates for stakeholders to let them know what’s happening.

Divide and conquer

We make sure everyone’s role is clear, track who’s working on what, and help you escalate if you need extra help.

Know who’s doing what, so you get more done.
All incidents are announced in a single channel, in a consistent format, and are updated automatically.
Ensure your key roles are covered.
Tell us what you need, whether that’s coordination or communication, and we’ll make sure someone plays the part.
Call in the cavalry.
We make it easy to call in specialists to help fix things faster using the tools you already love, like PagerDuty.

Get up to speed, at speed

Get everyone on the same page from the moment they join the incident, and help stakeholders stay in the loop.

Welcome to the party.
When you join an incident for the first time, we bring you up to speed with a clear summary post, so you can jump right in.
Stay up to date, without having to ask.
Easily subscribe to an incident in one click and when the team shares any updates, we’ll make sure you’re the first to know.
More signal, less noise.
Wherever you’re following from, we’ll summarise the key information for you. No need to read through every message.
An example welcome message for an incident channel in SlackAn example summary of incident actions

Not just a bot

Finally, a dedicated place to search, review and analyse all your incident data. Each incident also gets its own dashboard.

Example of an incident as we'd view it in the web

Timelines, in no time

Constructing an incident timeline for review is important, but time consuming. We’ll build one for you in real-time, and keep it constantly up to date.

We include key updates from you...
Any changes you make to an incident are instantly added to your timeline for you to review later, along with anything else you’ve pinned.
...and some suggestions from us.
We look out for pull requests, dashboards and errors, and highlight them in your timeline for review.
All with one click.
Refine your timeline with observations, tags and annotations, then export it for your post mortem in one click.
An example incident timeline

Data and insights you can trust

You’ve already paid for your incidents. By surfacing the data you need to make decisions, we help you get your money’s worth.

Keep an eye on trends and anomalies.
We’ll send you regular insights, to help you know if things are getting better, or worse.
Understand the impact on your team.
We tell you who is constantly getting woken up at 3AM, and which teams are handling more than their fair share of the load.
Spot common contributing factors.
Finally gather the data you need to prove those long-held hunches about which systems contribute the most to your downtime.
A list of incidents which has been filtered in the incident.io web product

Don't take our word for it

We're proud to be working with these incredible companies, empowering them with world-class incident response.

Picture of Uma Chingunde

incident.io was exactly the tool I was looking for when I joined Render to help us scale engineering. Managing reliability and incidents well, with the tools helping and not adding overhead, is table stakes for anyone building SaaS products. The incident.io team has a deep understanding of the space and it shows in the product.

Uma Chingunde
VP of Engineering, Render
Picture of Sebastien Jeanquier

incident.io has enabled us to manage incidents in a more structured way, without leaving the tools that our entire organisation already use on a daily basis. Our ability to respond and follow a process has improved significantly. If you’re looking for a lower-overhead solution that your team will easily adopt, I highly recommend it.

Sebastien Jeanquier
Chief Security Officer, Upvest
Picture of Shayon Mukherjee

incident.io is a delightful product to work with. We now have a consistent & easy way of creating and managing incidents. This is huge for us since it meant we didn't have to prioritize building a solution in-house, and incident.io "just worked".

Shayon Mukherjee
Engineering Manager, Loom
Picture of Thomas Lee

As an engineering manager building high performing engineering teams is key to my role. incident.io gives us the tooling and data our teams need to learn from incidents and keep stakeholders up to date without having to invest our own engineering time in building a custom solution.

Thomas Lee
Engineering Manager, Truelayer
Picture of Lawrence Jones

incident.io lowers the barrier to doing incidents right. We train people to use incident roles, get into the habit of updating stakeholders, and giving feedback once the incident is closed. Now incident.io helps everyone to learn and follow these behaviours, and fast!

Lawrence Jones
Principal SRE, GoCardless
Picture of Abby Bangser

We are just getting going at Duffel and it is really important to us to build in the right practices early. The ease with which incident.io integrates with our other tools like Slack, PagerDuty and Jira has made on-boarding both engineers and others into the process of incident communication and follow up much easier.

Abby Bangser
SRE, Duffel
Picture of Matt Huxtable

With incident.io, you get more than a Slack-integrated incident management tool. You get a product designed by a team of engineers with years of hands-on experience, all of which is embodied in the tool and user experience.

Matt Huxtable
Chief Technology Officer, Ziglu

Start your free trial today

Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.