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Incident response for
your whole organisation
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These companies get it
Less faffing, more fixing
We take care of the admin during incidents, so you can save your brainpower for the decisions that matter.
April
8:40 PMYup, seeing the same thing here.
@Leslie I need to take a look at the logs, can you take over the lead please?
Leslie
8:40 PMYeah, no problem!
Incident
APP8:40 PM@Leslie became Incident Lead, taking over from @April.
You are now the Incident Lead. Here’s what’s expected of you:
- Make sure it’s clear who is doing what, and that people are working together effectively.
- Ensure everybody has what they need, and any blockers are flagged quickly.
- Provide regular, clear updates for stakeholders to let them know what’s happening.
Divide and conquer
We make sure everyone’s role is clear, track who’s working on what, and help you escalate if you need extra help.
Get up to speed, at speed
Get everyone on the same page from the moment they join the incident, and help stakeholders stay in the loop.
Not just a bot
Finally, a dedicated place to search, review and analyse all your incident data. Each incident also gets its own dashboard.
Timelines, in no time
Constructing an incident timeline for review is important, but time consuming. We’ll build one for you in real-time, and keep it constantly up to date.
Data and insights you can trust
You’ve already paid for your incidents. By surfacing the data you need to make decisions, we help you get your money’s worth.
Don't take our word for it
We're proud to be working with these incredible companies, empowering them with world-class incident response.
“incident.io was exactly the tool I was looking for when I joined Render to help us scale engineering. Managing reliability and incidents well, with the tools helping and not adding overhead, is table stakes for anyone building SaaS products. The incident.io team has a deep understanding of the space and it shows in the product.”
“incident.io has enabled us to manage incidents in a more structured way, without leaving the tools that our entire organisation already use on a daily basis. Our ability to respond and follow a process has improved significantly. If you’re looking for a lower-overhead solution that your team will easily adopt, I highly recommend it.”
“incident.io is a delightful product to work with. We now have a consistent & easy way of creating and managing incidents. This is huge for us since it meant we didn't have to prioritize building a solution in-house, and incident.io "just worked".”
“As an engineering manager building high performing engineering teams is key to my role. incident.io gives us the tooling and data our teams need to learn from incidents and keep stakeholders up to date without having to invest our own engineering time in building a custom solution.”
“incident.io lowers the barrier to doing incidents right. We train people to use incident roles, get into the habit of updating stakeholders, and giving feedback once the incident is closed. Now incident.io helps everyone to learn and follow these behaviours, and fast!”
“We are just getting going at Duffel and it is really important to us to build in the right practices early. The ease with which incident.io integrates with our other tools like Slack, PagerDuty and Jira has made on-boarding both engineers and others into the process of incident communication and follow up much easier.”
“With incident.io, you get more than a Slack-integrated incident management tool. You get a product designed by a team of engineers with years of hands-on experience, all of which is embodied in the tool and user experience.”
Start your free trial today
Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.