With great product, comes great reliability
How Zendesk ditched 15 years of patchwork tooling, in 10 weeks
With incident.io, Zendesk modernized incident response across 1,200+ engineers and strengthened reliability company-wide.
“If you took incident.io away tomorrow, we'd really struggle. It's foundational to our incident response.”
Anna Roussanova Engineering Manager
Read their story
Incidents are slowing you down
The real cost of an incident isn't just the downtime. It's the engineers who dropped everything, the customers who were impacted, and the product roadmap that keeps slipping. The teams that win break the cycle.
Meet the platform keeping the world's software running
Built on the power of Nexus
Nexus is a living model of your production environment, built from your incidents, your systems, and your team.
Learn more about NexusHas access to every piece of relevant context your team has ever produced
Reasons across telemetry, deployments, code, and incident history
Uses an adversarial agent to challenge its own conclusions before sharing
Gets smarter with every incident, the model learns which patterns repeat
Move fast when you break things
On-call, investigations, incident response, and status pages, built to work together from first alert to final fix.
On-call gets the right people in the room
Route alerts to the right person every time, automatically. AI filters the noise, escalates what matters, and keeps your on-call rotation from burning out.
Discover On-call
Investigations gets you a root cause in minutes
Agentic root cause analysis that starts the moment you declare an incident. The agent scans thousands of signals, delivers a structured hypothesis in seconds, and keeps working alongside you until it's resolved.
Discover Investigations
Response lets you fix faster, with fewer people
Resolve incidents directly from Slack and Microsoft Teams. Assign roles, automate workflows, and let AI transcribe calls and handle the admin while you focus on the fix.
Discover Response
Status Pages keep customers in the loop
Automatically update customers as your incident progresses, reduce inbound support, and maintain trust when things go wrong.
Discover Status Pages
With incident.io, Netflix has the incident management platform—and partner—it's always needed
See how Netflix uses incident.io
How incident.io’s pace of development helped Etsy turn incident response into a superpower
See how Etsy uses incident.io
How incident.io helped Skyscanner regain confidence in its incident response processes
See how Skyscanner uses incident.io
With incident.io, Vanta has reduced hours spent on manual processes
See how Vanta uses incident.io
How Fin migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks
See how Fin uses incident.io
How incident.io gave WorkOS the confidence to declare more incidents
See how WorkOS uses incident.io
So good, you’ll break things on purpose
Ready to put AI to work on your incidents? Book a call with our team today.