AI SRE

AI SRE resolves incidents like your best engineer

AI SRE shortens time to resolution by automating investigation, root cause analysis, and a fix, all before you’ve even opened your laptop.

The SRE that doesn't sleep

Meet your always-on AI SRE: spotting issues, surfacing root causes, and taking action to help resolve them. It connects telemetry, code changes, and past incidents to fix issues faster.

Investigate the issue
Find root cause
Collaborate with AI SRE
Resolve incidents for you
Investigate the issue
AI SRE will triage and investigate your alerts, analyse root cause then recommend whether you should act now or if you can defer until later.

Faster resolution. Fewer fire drills.

No need to stall the whole team. AI SRE scans thousands of resources, finds what's broken, shares the context, and recommends next steps, so fewer people get pulled in, and resolution comes faster.

Resolve incidents 5x faster

Resolve issues before anyone notices. AI SRE investigates the moment alerts fire, surfacing root causes instantly.

Eliminate alert fatigue

AI SRE filters the noise and adds context, so engineers only get paged when it matters, for critical support.

Keep builders building

Handles the first 80% of incident response, so your engineers can keep building without losing speed.


We're running in production with real customers. Here's what they're telling us.

The 'Code it up' button opening a PR? Perfect. Exactly what I needed.
This investigation was very very strong. Thanks 🙏
It pointed me to a SQL query I reused from a past incident. Saved me a ton of time.
Root cause was bang on. Summarizing recent GitHub changes is a huge time saver.
Spot-on root cause. Took me right to the command I needed to fix it.
Wow. it pointed me in the right direction immediately. That was cool.
Super useful. Found the right PR, explained the logic, and made the issue clear.
I would’ve spent an hour digging. this nailed it.
Honestly, I didn’t think it would be right. But it was. Scary accurate.
Instantly surfaced a deployment that looked suspicious. And it was.
Saved me a back-and-forth with three teams. Just gave me the answer.
It called out a bad config from last week that everyone had missed.
This is the kind of help I wish I had in every incident.
Feels like having a staff engineer sitting in the channel with you.
I didn't even know that PR existed. It surfaced it in one shot.
Summarized our incident call so clearly I pasted it into the postmortem without editing.
It flagged the exact dashboard I needed before I even asked.

The right details, from all the noise

AI SRE pulls data from alerts, telemetry, code changes, and past incidents to cut through the noise, pinpoint the problem, and get you to resolution – fast, and without the usual chaos.

Investigations sourcesInvestigations screen

The only AI with the full picture

Integrated with the full platform, AI SRE pulls context from alerts, code, and past responses, like knowing Lisa rolled back a deploy and brought in the database team to fix it.

The <span class="text-ai-gradient">only AI</span> with
the full picture

Let AI do the heavy lifting

From failing PRs to fix suggestions, AI SRE does the heavy lifting, so your team stays focused and your systems recover faster, even while you sleep.

Pinpoint the breaking change

Pinpoint the breaking change

AI SRE spots the likely pull request behind the incident so you can review changes and get answers—without leaving Slack.

Fix bugs directly from Slack

Fix bugs directly from Slack

If the root cause is a code issue, ask incident to generate a fix and open a pull request. All within Slack, no need open your laptop.

Know what to do next

Know what to do next

Our agent doesn’t just spot issues—it suggests next steps, based on past incidents we know what command to run, and who to escalate to.

Catch relevant context from across Slack

Catch relevant context from across Slack

The agent scans public channels for related discussions and pulls it into the incident so you’re never flying blind.

Answer questions about the codebase

Answer questions about the codebase

Need to know how something works? Just ask AI SRE. It searches through thousands of resources to give clear, relevant answers.

Search dashboards and logs from Slack

Search dashboards and logs from Slack

AI SRE pulls metrics from Grafana, Datadog, or alerts, explains them, and suggests what they mean, right in the thread.


Ask incident... anything

No need to read the manual. Simply talk to incident.io like you would any other responder, and we'll take care of the rest. Ask questions, draft customer comms, log follow-up actions, and much more.

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#inc-7450-our-dashboard-is-down

Faster, smarter postmortems

AI SRE does all the grunt work too. Quickly drafts a postmortem, including timeline, contributing factors, and follow-ups included.


Customers rate incident.io #1 for incident management

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“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

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“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Braedon Plough

Site Reliability Engineer

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“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Hank Jacobs

Staff Site Reliability Engineer

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“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Nils Pommerien

Director, SRE

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“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

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“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Adrián Moreno Peña

VP of Engineering


So good, you’ll break things on purpose

Ready for modern incident management? Book a call with one our of our experts today.

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We’d love to talk to you about

  • All-in-one incident management
  • Our unmatched speed of deployment
  • Why we’re loved by users and easily adopted
  • How we work for the whole organization