“At the end of each year I prepare a rundown of interesting observations from our incident data. This year AI Insights helped me achieve all this without the need for exporting data and playing with spreadsheets as well as bringing up new insights.”

“Already loving the suggested summaries 👌🏼”

“Excellent feature 👏🏼 I'd already forgotten the suggestion I'd made in a thread somewhere 😊”

“I got to use the suggested summary this morning - nice work team this was awesome!”

“I found it super useful. I used it earlier in the incident. It pulled in info from a bunch of separate updates. It was especially helpful because our initial description was lacking details because it was written hastily to open the alert.”

“It is GREAT functionality fwiw, love love love.”

“The added AI component is phenomenal and has drastically helped us by providing almost perfect summaries, unifying formats and reducing overhead for our Incident Commanders. Feedback from people involved in Incidents has been great and this feature is very much loved so far.”

“They're super great-- I'm surprised at how topical they are. It feels like having an extra IC4 level engineer around to collect and document post-mortem items”

“I can use your AI assistant to produce a lot of graphs that aren't already included in Insights. I will never have to write SQL again.”

“[I] love this functionality for improving incident handling and reducing some of the more tedious aspects - getting writeups 90% of the way there is such a boon.”

“I saw the auto-generated summary in inc-1517 - super cool! A perfect summary.”

“Assistant is a game changer and a masterclass in thoughtful AI implementation. Congratulations to everyone on the incident.io team!”

“This is helping us a lot!! Amazing features.”

“The ability to do (almost) free-form queries is a huge step forward when it comes to post-incident roll-ups... this is much faster than building special query and filtering programs to interact with the API.”

“that's a really cool feature, the AI future is already here”

“❤️ Just giving a big shoutout to all of you amazing folks at Incident.io. I just added a meaty update (6+ points) to an incident and was rewarded with a thread with a prompt to update the incident summary that included a perfectly crafted message capturing the update. Thank you.”