What if incidents resolved themselves... while you slept?

Cheaper than downtime

Whether you’re a startup, global enterprise, or somewhere in between, incident.io is designed to save you time and money.

Basic

Free

Forever

Everything you need to get started with incident management

Slack native incident response
Single team on-call
A beautiful status page
Essential incident automation

Available on

Slack

Team

Annual discount

$19

$15

Per user / month

For Incident Response

All-in-one incident management for smaller teams

Slack native incident response
Multi-team on-call and alerting
A beautiful status page
Supercharged AI and automation

On-call

+ $10 per user / month

Available on

Slack

Pro

$25

Per user / month

For Incident Response

Powerful end-to-end incident management for growing teams

Everything from Team, plus:
Advanced insights
Customizable post-incident processes
Private incidents and policies

On-call

+ $20 per user / month

Available on

Slack

Teams

Enterprise

Let's talk

Our team will put together a custom proposal to suit your needs

Advanced incident management for enterprise-wide deployment

Everything from Pro, plus:
Designated customer success manager
Advanced access control
Multiple environments
Enterprise grade security
Live phone support
Support SLAs

Available on

Slack

Teams

Looking for on-call only?

You can purchase on-call as a standalone product with Pro or Enterprise.

On-call

$20Per user / month

Talk to an expert

Requires Pro or Enterprise plan

Compare Plans

	Basic	Team	Pro	Enterprise
Response
Slack/Teams support	Slack only	Slack only	Slack + Microsoft Teams	Slack + Microsoft Teams
Workflows	1	3	Unlimited	Unlimited
Custom Fields	1	3	Unlimited	Unlimited
Suggestions ✨
Scribe ✨
AI chat agent ✨
Post-mortems ✨	Basic Types	Basic Types	AI Generation (Beta)	AI Generation (Beta)
Custom Post Incident Flow
Custom Incident Types
Advanced Insights
Custom Dashboards in Insights			3	Unlimited
Private Incidents
Incident Policies			1	Unlimited
Multiple streams
On-call
Schedules	1 Schedule	2 Schedules	Unlimited	Unlimited
Compensation calculator
Live call routing			1 number	5 numbers
Escalation paths
Status Pages
Page subscribers	Unlimited	Unlimited	Unlimited	Unlimited
Custom domain
Public pages	1	1	1	Unlimited
Internal pages			1	Unlimited
Customer pages				Unlimited
Sub-pages (multi-region, multi-product)
Platform Features
Integrations	2	Unlimited	Unlimited	Unlimited
Catalog	Basic Types	Basic Types	Custom Types	Custom Types
API & Webhooks
Sandbox Environment
Slack Enterprise Grid support
Security
SOC2 Report
HIPAA Compliant
Authentication	SSO	SSO	SSO + SAML	SSO + SAML + SCIM
User Roles	Basic	Basic	Basic	Custom RBAC
Audit logs
Technical Support and Success
Help Center
Community support
Email support
Dedicated Slack channel
Customer Success Manager			Designated Manager	Designated Manager
Live phone support

Select plan

Select which plan you want to view features for

Basic

Team

Pro

Enterprise

Read case study

Meet our customers

Read case study

Meet our customers

Read case study

Meet our customers

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Braedon Plough

Site Reliability Engineer

“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Nils Pommerien

Director, SRE

“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Hank Jacobs

Staff Site Reliability Engineer

“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Adrián Moreno Peña

VP of Engineering