The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

How I started talking to customers in my first week at incident.io

A deep dive into my journey at incident.io from starting as an Product Engineer Intern to talking to customers, and why it's important for engineers to talk to customers directly.

Gabriel de Olim GaulPicture of Gabriel de Olim Gaul

Gabriel de Olim Gaul

6 min read
Article

Our simple incident post-mortem template

Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.

Chris EvansPicture of Chris Evans

Chris Evans

9 min read
Article

Mastering the Sev0

With extreme pressure, high degrees of uncertainty, and high-stakes communication, handling a Sev0 is very different to other incidents.

Chris EvansPicture of Chris Evans

Chris Evans

8 min read
Article

Five unexpected lessons from my first two months as an intern at incident.io

A reflection on what I've learned during my first few months as a Product Engineer intern at incident.io

Lucas Graeff Buhl-NielsenPicture of Lucas Graeff Buhl-Nielsen

Lucas Graeff Buhl-Nielsen

11 min read
Article

Embracing new challenges—my journey as an intern at incident.io

A glimpse into my internship journey at incident.io, where we celebrate the value of mentorship, team support, and an open attitude toward new challenges.

Christin Yuniar WulandariPicture of Christin Yuniar Wulandari

Christin Yuniar Wulandari

4 min read
Article

The importance of psychological safety in incident management

Incident management and psychological safety go hand-in-hand. Here's how you can promote a culture where folks feel seen, heard, and respected.

incident.ioPicture of incident.io

incident.io

8 min read
Article

Practical lessons for AI-enabled companies

Recently, we went live with our very first set of AI-enabled features. Here are a few things we learned along the way.

Ed DeanPicture of Ed Dean

Ed Dean

8 min read
Live event recap: Humanizing the On-call experience
Article

Live event recap: Humanizing the on-call experience

We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview in addition to watching the full recording.

incident.ioPicture of incident.io

incident.io

7 min read
Article

Recapping our live event: On-call as it should be, present and future

We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview in addition to watching the full recording.

incident.ioPicture of incident.io

incident.io

6 min read

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