The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

Your incident declaration form is (probably) too long: The power of concise reporting

Do you have a lot of required fields on your incident declaration form? You may be creating lots of extra work for your responders.

Matilda HultgrenPicture of Matilda Hultgren

Matilda Hultgren

5 min read
Article

"The dashboard looks broken!": How should data teams respond to incidents?

For data teams, the thought of using an incident management tool feels like an odd fit. But if you look deeper, it just makes sense.

Jack ColseyPicture of Jack Colsey

Jack Colsey

8 min read
Article

Incident management really can be for everyone

It's time to move past the idea that incident management tools can only be used to respond to incidents—and only by engineering teams.

incident.ioPicture of incident.io

incident.io

7 min read
Article

The price of building your own incident management tool is not what it seems.

Build or buy? An age-old decision that gets made dozens of times a year. It’s quite possibly one of the most important decisions you make as an organization.

Asiya GorelikPicture of Asiya Gorelik

Asiya Gorelik

4 min read
Article

Learning Flows: Bringing consistency to your post incident processes

With Learning Flows, you can create a checklist of post-incident tasks to ensure consistency across your teams and facilitate deeper learning.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

6 min read
Article

A guide to post-mortem meetings and how we run them at incident.io

Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!

incident.ioPicture of incident.io

incident.io

8 min read
Article

Whose fault was it anyway? On blameless post-mortems

While blameless post-mortems are a great idea on the surface, if taken to the extreme, they can muddy how much you actually learn from incidents.

incident.ioPicture of incident.io

incident.io

7 min read
Article

Better learning from incidents: A guide to incident post-mortem documents

Post-mortem documents are a great way to facilitate learning after incidents are resolved.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

8 min read
Article

How we’ve made Status Pages better over the last three months

A few months ago we announced Status Pages -- the most delightful way to keep customers up-to-date about ongoing incidents. Since then, we've launched several features to add an extra bit of delight. Read on to learn more.

Asiya GorelikPicture of Asiya Gorelik

Asiya Gorelik

8 min read

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