Article

How we approach integrations at incident.io

Here are incident.io we have dozens of integrations with SaaS tools. But why have we not built out own versions of these tools? Simply put, we can’t do everything.

incident.io
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incident.io

5 min read
Article

5 best incident management tools of 2023

All organizations need a dedicated incident management tool. In this article, we break down some of the most popular options in the market today to help you manage incidents seamlessly and efficiently.

incident.io
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incident.io

9 min read
Article

Need your own incident post-mortem template? Here’s ours

Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.

incident.io
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incident.io

9 min read
Article

Goodbye, 2022. Hello, 2023 — reflecting on a year of change, progress and incidents

As we turn the page to 2023, we take a look back at an eventful 2022 at incident.io.

Chris Evans
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Chris Evans

6 min read
Article

What is incident management? Understanding this critical business function

In this article we’ll give you a 101 on incident management: what is it, why does it matter, and how can you do it well?

Katie Hewitt
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Katie Hewitt

8 min read
Article

5 things that surprised me in my first month at incident.io

5 things that surprised me in my first month at incident.io.

Aaron Sheah
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Aaron Sheah

4 min read
Article

Early stage data teams: a balancing act

How to make sure a small team can have a big impact.

Jack Cook
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Jack Cook

15 min read
Article

7 ways teams are using incident.io’s Decision Flows

Decision Flows are a lesser-known but powerful feature in incident.io that help teams resolve incidents faster. We’ve investigated how teams are using them today, such as to determine an incident’s severity and guide engineers through common triage steps.

Anna Debenham
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Anna Debenham

5 min read
Article

ITIL, ITSM and incident management. What are they and how do they fit together?

This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.

Katie Hewitt
Picture of Katie Hewitt

Katie Hewitt

9 min read

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