The latest news from incident.io HQ

A seven-step framework for running incident debriefs

​Ever felt that post-incident debriefs are more of a chore than a chance to improve? At incident.io, we've transformed these sessions into engaging, insightful discussions. Our structured, blameless framework helps teams extract actionable lessons from incidents, turning challenges into opportunities for growth.

Opsgenie is shutting down. Here’s what that means, and how incident.io can help

Atlassian announced they're shutting down Opsgenie, their widely-used on-call alerting platform. Starting June 4, 2025, Opsgenie won't accept new customers, and the service will shut down entirely by April 5, 2027. Understandably, teams aren't thrilled. Here's what this means for you and how to stay ahead of the change.

Why engineering teams are moving from PagerDuty to incident.io On-Call

For years, teams have had to settle for legacy on-call tools that feel more like a burden than a solution. We recently hosted a webinar on migrating from PagerDuty to incident.io On-call.

Automated incident response: Why it matters and where it’s headed

For years, incident response has been a mostly manual process: someone gets paged, scrambles to investigate, loops in the right people, and after some firefighting, hopefully resolves the issue before too many customers notice. But as modern systems become more complex and interconnected, the old ways don’t scale. That’s where Automated Incident Response (AIR) comes in.

Overhauling PagerDuty’s data model: a better way to route alerts

PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.

The Incident Maturity Model

Incidents are inevitable—how you handle them matters. The Incident Maturity Model shows how to level up from basic response to company-wide resilience, with actionable steps backed by real data. Where does your team stand?

The flight plan that brought UK airspace to its knees

On August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.

AWS re:Invent: The handy guide for the massive conference

AWS re:Invent is packed with 3,000+ sessions for developers, covering everything from scaling apps to generative AI. In this guide, we break down the sessions you shouldn't skip on. If you're headed to Vegas, don't forget to stop by and say hi!

We’re opening a San Francisco office

We’re expanding our global presence by opening our first office in San Francisco. 🔥