The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

Recapping our live event: On-call as it should be, present and future

We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview in addition to watching the full recording.

incident.ioPicture of incident.io

incident.io

6 min read
Article

Our customers aren't just numbers—they're a priority

At incident.io, we prioritize building strong partnerships with all of our customers. Here's what we do to make sure they all feel heard, seen, and supported.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

7 min read
Article

incident.io is leading the charge in incident management for G2's Spring report

Recently, we were ranked #1 in G2's Relationship Index for incident management. Here's why we're so proud of this achievement.

incident.ioPicture of incident.io

incident.io

2 min read
Article

Introducing: Smile to Acknowledge

Here at incident.io, we're always seeking new ways to enhance your on-call experience. That's why we're excited to announce our latest feature: Photo Acknowledgement for On-Call Alerts.

Chris EvansPicture of Chris Evans

Chris Evans

2 min read
Article

Finding the common ground with executives in incidents

Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.

Chris EvansPicture of Chris Evans

Chris Evans

13 min read
Article

Design Details: On-call

An in-depth look at some of the design decisions we made to make going on-call with our new app a more human experience.

Tom PettyPicture of Tom Petty

Tom Petty

6 min read
Article

How to deal with alert fatigue head-on

Alert fatigue is a real issue that affects people holding the pager. Here, we explain how you can address it proactively before it spirals into a bigger issue.

incident.ioPicture of incident.io

incident.io

10 min read
Article

We’ve launched incident.io On-call

From day zero, it’s been our vision to build the single place you turn when things go wrong. Today, that vision becomes reality. Introducing incident.io On-call

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

6 min read
Article

Best practices for creating a reliable on-call rotation

By putting thought into how you structure your on-call rotation, you can set everyone up for success: your team and business.

incident.ioPicture of incident.io

incident.io

10 min read

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