We’re building an agent that will investigate the incident with you, show you what’s wrong and why it’s wrong. Eventually, we’ll show you how to fix it or offer to fix it on your behalf. It will feel like we’re right there with you, helping you resolve the incident just like your best & most experienced colleague would.

To get there, we’re on the sharp edge of what’s possible with AI. It’s pushed us to become ‘AI Engineers’, build internal tools to tame the chaos of non-deterministic systems, and rethink our product process for AI systems which are much harder to evaluate. We’ve built resilience, learned to navigate the uncertainty and stay motivated through tough, ambitious R&D.

These are the people and stories behind AI at incident.io.