Security

Security is at the heart of everything we do

Security is a core principal incident.io—from our tech to our culture. We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.

Visit the trust center Vulnerability Disclosure Policy

Security is at the <em>heart</em> of everything we do

How we think about security

Encryption of sensitive data

We encrypt your data using AES-256, the gold standard in encryption technology and safeguard passwords using a secure cryptographic one-way hash function (SHA-256).

Trusted cloud security

We leverage state-of-the-art security measures from industry-leading cloud providers to ensure your data is safe. This means you get the best of both worlds.

Penetration testing and vulnerability scanning

We conduct annual third-party penetration tests and share the results via our Trust center. Weekly scans ensure our product stays resilient against OWASP vulnerabilities and other threats.

Endpoint security

We ensure our devices are running the latest OS and app versions within a month of their release, with new security updates applied as soon as they're available.

Found a security threat?

We reward those who help us stay secure.

Responsible vulnerability disclosure

Our Responsible Disclosure Policy encourages ethical reporting of vulnerabilities and we’ll assess and respond quickly—our team prioritises security concerns above all else..

Reward eligibility

Qualifying vulnerabilities reported responsibly may earn you a place in our bug bounty program. We’ll recognise any significant discovery that enhances our security posture.

174 reviews

Customers rate incident.io #1 for incident management

Read customer stories Read the reviews

“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Adrián Moreno Peña

VP of Engineering

“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Nils Pommerien

Director, SRE

“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Hank Jacobs

Staff Site Reliability Engineer

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Braedon Plough

Site Reliability Engineer

So good, you’ll break things on purpose

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