Encryption of sensitive data
We encrypt your data using AES-256, the gold standard in encryption technology and safeguard passwords using a secure cryptographic one-way hash function (SHA-256).
Security
Security is at the heart of everything we do
Security is a core principal incident.io—from our tech to our culture. We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.
How we think about security
Trusted cloud security
We leverage state-of-the-art security measures from industry-leading cloud providers to ensure your data is safe. This means you get the best of both worlds.
Penetration testing and vulnerability scanning
We conduct annual third-party penetration tests and share the results via our Trust center. Weekly scans ensure our product stays resilient against OWASP vulnerabilities and other threats.
Endpoint security
We ensure our devices are running the latest OS and app versions within a month of their release, with new security updates applied as soon as they're available.
Found a security threat?
We reward those who help us stay secure.
Responsible vulnerability disclosure
Our Responsible Disclosure Policy encourages ethical reporting of vulnerabilities and we’ll assess and respond quickly—our team prioritises security concerns above all else..
Reward eligibility
Qualifying vulnerabilities reported responsibly may earn you a place in our bug bounty program. We’ll recognise any significant discovery that enhances our security posture.
Customers rate incident.io #1 for incident management
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Plough
Site Reliability Engineer
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
