The latest news from incident.io HQ

Are organizations finding value in the incident metrics they track?

We wondered: what metrics are organizations looking at to measure their incident response efficiency? To get some answers, we put together a survey and collected responses from some of the most respected companies around.

A practical approach to on-call compensation

Deciding how, and if, you're going to compensate folks for being on-call can be a tough conversation. Here, we outline several of the most common compensation structures you'll come across.

Supercharged with AI

Introducing our AI-powered features to enable incident responders to save crucial time, learn from previous incidents, and become more resilient over time.

Reflecting on a momentous 2023 at incident.io

With 2023 just about wrapped up, we wanted to take a look back on what was a special year at incident.io

Setting the foundations for on-call that’s fair, balanced, and human-focused

Before you drop folks into a rota, it's worthwhile to lay the groundwork for on-call that's fair for everyone and protects your company as well.

All I want for Christmas... from Slack

At incident.io we're big fans of the Slack Block Kit, and proud of what we've built with it. This is our Christmas wishlist for the features we'd love to see next year.

incident.io – now available in AWS Marketplace

incident.io is now on the AWS Marketplace, making your procurement process effortless and secure. Check out our listing for a hassle-free way to add top-tier incident management to your AWS services.

Your incident declaration form is (probably) too long: The power of concise reporting

Do you have a lot of required fields on your incident declaration form? You may be creating lots of extra work for your responders.

"The dashboard looks broken!": How should data teams respond to incidents?

For data teams, the thought of using an incident management tool feels like an odd fit. But if you look deeper, it just makes sense.