Article

Using incidents to level up your teams

How to accelerate your career by running towards the fire.

Lisa Karlin Curtis
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Lisa Karlin Curtis

10 min read
Article

Bridging the gap between Engineering and Customer Support during incidents

Why customer comms during an incident are so important - and how to get it right.

incident.io
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incident.io

4 min read
Article

incident.io + Indent - on-demand system access

An overview of our integration with Indent - an on-demand access control provider.

incident.io
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incident.io

2 min read
Article

A new channel per incident – helpful or harmful?

Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!

Chris Evans
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Chris Evans

8 min read
Article

How DORA will impact incident management at financial entities

The Digital Operational Resilience Act (DORA) will toughen incident management processes. Here's a breakdown of the key changes that you will need to consider.

Charlie Kingston
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Charlie Kingston

11 min read
Article

Connecting to incident.io with Zapier

Want to connect your incident management processes to existing systems? Our integration with Zapier can help!

Charlie Kingston
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Charlie Kingston

5 min read
Article

Interrupts in software teams: using unplanned work to your advantage

Interrupts can ruin productivity. Let's look at how you can turn them into an advantage.

Alex Russell-Saw
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Alex Russell-Saw

4 min read
Aerial view of a roundabout
Article

Driving a customer-focused incident response process

Minimising customer impact doesn't always align with shortest time to a fix. Here's how to make your incident response process revolve around your customers.

Martha Lambert
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Martha Lambert

7 min read
Article

Why we opened our New York office

We've opened our New York office. But, why expand to the US at all, and why now?

Stephen Whitworth
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Stephen Whitworth

5 min read

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