The latest news from incident.io HQ

We鈥檙e building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

Finding the common ground with executives in incidents

Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.

Chris EvansPicture of Chris Evans

Chris Evans

13 min read
Article

Design Details: On-call

An in-depth look at some of the design decisions we made to make going on-call with our new app a more human experience.

Tom PettyPicture of Tom Petty

Tom Petty

6 min read
Article

How to deal with alert fatigue head-on

Alert fatigue is a real issue that affects people holding the pager. Here, we explain how you can address it proactively before it spirals into a bigger issue.

incident.ioPicture of incident.io

incident.io

10 min read
Article

We鈥檝e launched incident.io On-call

From day zero, it鈥檚 been our vision to build the single place you turn when things go wrong. Today, that vision becomes reality. Introducing incident.io On-call

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

6 min read
Article

Best practices for creating a reliable on-call rotation

By putting thought into how you structure your on-call rotation, you can set everyone up for success: your team and business.

incident.ioPicture of incident.io

incident.io

10 min read
Article

Advice for making incidents less painful with Kerim Satirl of HashiCorp

We sat down with Kerim Satirli, Senior Developer Advocate at Hashicorp, to get some quick tips on how teams can make incidents less of a headache. Here's a preview of his responses.

incident.ioPicture of incident.io

incident.io

5 min read
Article

Are organizations finding value in the incident metrics they track?

We wondered: what metrics are organizations looking at to measure their incident response efficiency? To get some answers, we put together a survey and collected responses from some of the most respected companies around.

incident.ioPicture of incident.io

incident.io

3 min read
Article

A practical approach to on-call compensation

Deciding how, and if, you're going to compensate folks for being on-call can be a tough conversation. Here, we outline several of the most common compensation structures you'll come across.

incident.ioPicture of incident.io

incident.io

12 min read
Article

Supercharged with AI

Introducing our AI-powered features to enable incident responders to save crucial time, learn from previous incidents, and become more resilient over time.

Charlie KingstonPicture of Charlie Kingston

Charlie Kingston

7 min read

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