The origin of incident.io goes back to our days building Monzo, a UK-based bank, where Stephen, Pete, and I first crossed paths. As a bank, compliance with numerous regulations was, unsurprisingly, a top priority.
When it came to incident management—something we were very involved in—this meant that every aspect of reporting, policy adherence, and root cause analysis (or "contributing factors," as we called it) had to be managed consistently and meticulously.
With this firsthand understanding of the challenges involved, we designed incident.io not only to be a powerful and delightful tool for engineers and technical leaders but also to simplify the many aspects of compliance, making the process smoother and more efficient.
So, whether you're preparing for your first SOC2 audit, improving your GDPR incident reporting, or tackling the SEC Cyber Security Reporting guidelines, this post is for you.
Whether it’s reduced downtime, enhanced resilience, or building customer trust, there are many reasons why organizations strive for excellence in incident management.
But beyond these often touted business benefits, there are also critical reasons why organizations must prioritize incident management—chief among them is regulatory compliance.
Broadly speaking, regulatory compliance can be described as the process of ensuring that you're adhering to the set of laws, regulations, and guidelines that are relevant to your industry.
And regulatory compliance is no laughing matter. The consequences of failing to comply can be severe, ranging from hefty financial penalties and fines for the organization to legal action taken against accountable executives.
This may all sound serious—and it is. Properly managing cybersecurity and availability incidents is essential for protecting both your business, the individuals who work there, and your customers.
But whilst compliance is serious business, it doesn’t have to be overly complicated or burdensome—and incident.io can make the process far simpler.
There are hundreds of regulations, security standards, and other frameworks that make effective incident management more than just a “nice-to-have”—it’s a necessity. Here are a few key regulations you may have already encountered or need to tackle:
Suffice to say, there’s plenty more where these came from. The not-so-good news is that many organizations are subject to not just one, but many of these in parallel. This can mean a myriad of overlapping requirements to navigate, processes to operationalize, and evidence to keep track of.
The good news is that a well-defined incident management program can tick many of these boxes at once, meaning minimal effort to adhere to many standards with ease.
When you look across the regulatory landscape, you’ll notice a lot of commonalities. This makes intuitive sense, as these standards have broadly similar aims: to protect sensitive information, ensure business continuity, and mitigate risk for both organizations and the individuals they serve.
At the core, regulatory compliance frameworks are designed to ensure organizations are prepared for incidents, can respond swiftly and appropriately, and can continuously improve their processes based on past learnings. These shared goals result in overlapping requirements across different regulations.
To outline a few of these:
Now comes the part where I tell you how we help—and I don’t feel bad about it, because we really do. incident.io isn’t just software that makes regulatory compliance easier; it’s a platform people love using, and teams find immense value in. The fact that it helps you tick all the compliance boxes is just a bonus.
We’re not going to cover everything, but here are a few ways in which incident.io can directly help in compliance.
In short, we’re helping organizations meet stringent regulatory requirements without burdening teams with manual, repetitive tasks—saving time, reducing errors, and ensuring peace of mind when it comes to compliance.
Regulatory compliance can be a complex and daunting task, especially when dealing with overlapping requirements across multiple frameworks like GDPR, SOC2, DORA, and more. But as we've explored, the right product solution can make all the difference.
Ready to take the complexity out of regulatory compliance? Explore incident.io and see how it can transform your compliance processes. Sign up for a demo or start a free trial today to see it for yourself.
I'm one of the co-founders, and the Chief Product Officer here at incident.io.
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