Chris Evans's posts

A seven-step framework for running incident debriefs

​Ever felt that post-incident debriefs are more of a chore than a chance to improve? At incident.io, we've transformed these sessions into engaging, insightful discussions. Our structured, blameless framework helps teams extract actionable lessons from incidents, turning challenges into opportunities for growth.

Overhauling PagerDuty’s data model: a better way to route alerts

PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.

The flight plan that brought UK airspace to its knees

On August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.

Mastering regulatory compliance with incident.io

Learn how incident.io streamlines regulatory compliance by automating incident management, enhancing collaboration, and simplifying audits for frameworks like GDPR, SOC2, and DORA.

Why I like discussing actions items in incident reviews

Action items are a natural part of understanding and improving the systems we work with—an extension of the overall learning process. So, what better place to discuss them than in the incident review itself?

The ultimate guide to on-call schedules

Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout.