Chris Evans's posts
How it feels to run an incident with AI SRE
For the last 18 months, we've been building AI SRE, and one of the things we've learned is that UX matters more than you think. This week, I used AI SRE to run a real incident, and I walk you through it end-to-end.
Chris Evans
How Catalog changes the game for long-term maintenance
Model your organization once, and let every workflow reference it dynamically. See how Catalog replaces hardcoded incident logic with scalable, low-maintenance automation.
Chris Evans
Everything you need to know about ITIL 5, AI and incident management
We break down ITIL 5's governance framework and what it means for teams using AI in incident response. For incident management, it addresses questions like: Who's accountable when an AI-suggested remediation backfires? How do you audit AI-generated updates?
Chris Evans
The EU AI Act and what it means for managing incidents
The EU AI Act introduces new incident reporting rules for high-risk AI systems. This post breaks down what Article 73 actually mandates, why it's not as scary as it sounds, and how good incident management makes compliance a breeze.
Chris Evans
How incident.io helps to reduce alert noise
By linking alerts to real incidents, incident.io gives you full visibility into what’s noisy, what’s painful, and what needs fixing.
Chris Evans
Our simple-to-use incident post-mortem template
Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.
Chris EvansSo good, you’ll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
