Chris Evans's posts
How it feels to run an incident with Investigations
For the last 18 months, we've been building Investigations and one of the things we've learned is that UX matters more than you think. This week, I used AI SRE to run a real incident, and I walk you through it end-to-end.
How Catalog changes the game for long-term maintenance
Model your organization once, and let every workflow reference it dynamically. See how Catalog replaces hardcoded incident logic with scalable, low-maintenance automation.
Everything you need to know about ITIL 5, AI and incident management
We break down ITIL 5's governance framework and what it means for teams using AI in incident response. For incident management, it addresses questions like: Who's accountable when an AI-suggested remediation backfires? How do you audit AI-generated updates?
The EU AI Act and what it means for managing incidents
The EU AI Act introduces new incident reporting rules for high-risk AI systems. This post breaks down what Article 73 actually mandates, why it's not as scary as it sounds, and how good incident management makes compliance a breeze.
How incident.io helps to reduce alert noise
By linking alerts to real incidents, incident.io gives you full visibility into what’s noisy, what’s painful, and what needs fixing.
Our simple-to-use incident post-mortem template
Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.
So good, you’ll break things on purpose
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