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Chris Evans
Co-Founder & CPO

I'm one of the co-founders and the Chief Product Officer of incident.io.

Words here are my own, unless they get me in trouble, in which case they're all incident.io's.

Chris Evans's posts

Article

Introducing Agentic CTO: executive oversight in every incident

At incident.io, we've always focused on empowering your team to manage incidents calmly, confidently, and effectively. Today, we’re introducing a powerful new addition to our suite of AI incident responders — one designed to bring a new layer of strategic oversight to your engineering organization: Agentic CTO.

Chris EvansPicture of Chris Evans

Chris Evans

4 min read
Data

Going beyond MTTx and measuring “good” incident management

What does "good" incident management look like? MTTx metrics track speed, but speed alone doesn’t mean success. So, we decided to analyze 100,000+ incident from companies of all sizes to identify a set of new benchmarks for every stage of the incident lifecycle.

Chris EvansPicture of Chris Evans

Chris Evans

5 min read
Article

A seven-step framework for running incident debriefs

​Ever felt that post-incident debriefs are more of a chore than a chance to improve? At incident.io, we've transformed these sessions into engaging, insightful discussions. Our structured, blameless framework helps teams extract actionable lessons from incidents, turning challenges into opportunities for growth.

Chris EvansPicture of Chris Evans

Chris Evans

5 min read
Article

Overhauling PagerDuty’s data model: a better way to route alerts

PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.

Chris EvansPicture of Chris Evans

Chris Evans

12 min read
Article

The flight plan that brought UK airspace to its knees

On August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.

Chris EvansPicture of Chris Evans

Chris Evans

25 min read
Article

Mastering regulatory compliance with incident.io

Learn how incident.io streamlines regulatory compliance by automating incident management, enhancing collaboration, and simplifying audits for frameworks like GDPR, SOC2, and DORA.

Chris EvansPicture of Chris Evans

Chris Evans

11 min read

Move fast when you break things