Chris Evans's posts
Overhauling PagerDuty’s data model: a better way to route alerts
PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.
Chris Evans
The flight plan that brought UK airspace to its knees
On August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.
Chris Evans
Mastering regulatory compliance with incident.io
Learn how incident.io streamlines regulatory compliance by automating incident management, enhancing collaboration, and simplifying audits for frameworks like GDPR, SOC2, and DORA.
Chris Evans
Why I like discussing actions items in incident reviews
Action items are a natural part of understanding and improving the systems we work with—an extension of the overall learning process. So, what better place to discuss them than in the incident review itself?
Chris Evans
The ultimate guide to on-call schedules
Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout.
Chris Evans
Short-lived teams, sweating the details and zero bugs: How Linear raises the bar
This week, we talking to Sabin Roman from Linear, to talk about how they build teams, their zero bugs policy and heaps more.
Chris EvansSo good, you’ll break things on purpose
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