Chris Evans's posts

Finding the common ground with executives in incidents

Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.

incident.io – now available in AWS Marketplace

incident.io is now on the AWS Marketplace, making your procurement process effortless and secure. Check out our listing for a hassle-free way to add top-tier incident management to your AWS services.

Effective incident escalations

In the ever-evolving digital landscape, every organization must confront its fair share of incidents. Regardless of the sector or size, one common thread weaves through them all: the need for effective incident management. A crucial part of this management is incident escalation.

Synchronizing mental models

When everyone has their own mental model, it can hinder our ability to respond to incidents. Catalog creates a shared operational map, enabling faster decision-making, automated workflows, and an overall streamlined response process.

Announcing Catalog – the connected map of everything in your organization

Build a connected map of everything that exists in your organization that you can easily navigate and which is available across features like Workflows, Insights, and Triggers to level up your incident response.

Learning from incidents is not the goal

Learning from incidents is a hot topic within the software industry, but the goal is not for organizations to learn from incidents: it’s for them to be better, more successful businesses.