Chris Evans's posts
Avoiding the ironies of automation
Incidents happen when the normal playbook fails—so why would we let AI run them solo? Inspired by Bainbridge’s Ironies of automation, this post unpacks how AI can go wrong in high-stakes situations, and shares the principles guiding our approach to building tools that make humans sharper, not sidelined.
Chris Evans
Going beyond MTTx and measuring “good” incident management
What does "good" incident management look like? MTTx metrics track speed, but speed alone doesn’t mean success. So, we decided to analyze 100,000+ incident from companies of all sizes to identify a set of new benchmarks for every stage of the incident lifecycle.
Chris Evans
A seven-step framework for running incident debriefs
Ever felt that post-incident debriefs are more of a chore than a chance to improve? At incident.io, we've transformed these sessions into engaging, insightful discussions. Our structured, blameless framework helps teams extract actionable lessons from incidents, turning challenges into opportunities for growth.
Chris Evans
Overhauling PagerDuty’s data model: a better way to route alerts
PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.
Chris Evans
The flight plan that brought UK airspace to its knees
On August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.
Chris Evans
Mastering regulatory compliance with incident.io
Learn how incident.io streamlines regulatory compliance by automating incident management, enhancing collaboration, and simplifying audits for frameworks like GDPR, SOC2, and DORA.
Chris EvansSo good, you’ll break things on purpose
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