Chris Evans's posts

Effective incident escalations

In the ever-evolving digital landscape, every organization must confront its fair share of incidents. Regardless of the sector or size, one common thread weaves through them all: the need for effective incident management. A crucial part of this management is incident escalation.

Synchronizing mental models

When everyone has their own mental model, it can hinder our ability to respond to incidents. Catalog creates a shared operational map, enabling faster decision-making, automated workflows, and an overall streamlined response process.

Announcing Catalog – the connected map of everything in your organization

Build a connected map of everything that exists in your organization that you can easily navigate and which is available across features like Workflows, Insights, and Triggers to level up your incident response.

Learning from incidents is not the goal

Learning from incidents is a hot topic within the software industry, but the goal is not for organizations to learn from incidents: it’s for them to be better, more successful businesses.

How we approach integrations at incident.io

Here are incident.io we have dozens of integrations with SaaS tools. But why have we not built out own versions of these tools? Simply put, we can’t do everything.

Goodbye, 2022. Hello, 2023 — reflecting on a year of change, progress and incidents

As we turn the page to 2023, we take a look back at an eventful 2022 at incident.io.