Chris Evans's posts

Our guide to creating your own incident management software stack

We’re fortunate enough to speak to a huge number of companies about their incident management processes. In doing so, we’ve noticed an emergent trend in how modern companies are using software to support their incident management processes, and a common set of challenges faced by them too.

5 reasons why you shouldn't buy incident.io

Not many companies will tell you exactly why you shouldn’t use their product, but doing so can save everyone a lot of time and effort. So here you go, a short-cut to finding out whether we're the right tool for you.

A new channel per incident – helpful or harmful?

Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!

What's a fair compensation for being on-call?

In this guide, we explore the best practices for on-call compensation, discussing various payment models, their pros and cons, and essential tips to navigate potential trade-offs and avoid common pitfalls.

The startup guide to sensible incident management

A simple guide to help you bootstrap great incident management practices at your startup.

We've successfully completed our SOC 2 audit

We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.