Chris Evans's posts

A new channel per incident – helpful or harmful?

Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!

What's a fair compensation for being on-call?

In this guide, we'll cover the various options for paying folks who are on-call, along with some advice, trade-offs and pitfalls to avoid.

The startup guide to sensible incident management

A simple guide to help you bootstrap great incident management practices at your startup.

We've successfully completed our SOC 2 audit

We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.

On-call by default

Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.

Workflows: your process, automated

We're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time.