Chris Evans's posts

5 reasons why you shouldn't buy incident.io

Not many companies will tell you exactly why you shouldn’t use their product, but doing so can save everyone a lot of time and effort. So here you go, a short-cut to finding out whether we're the right tool for you.

A new channel per incident – helpful or harmful?

Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!

What's a fair compensation for being on-call?

In this guide, we explore the best practices for on-call compensation, discussing various payment models, their pros and cons, and essential tips to navigate potential trade-offs and avoid common pitfalls.

The startup guide to sensible incident management

A simple guide to help you bootstrap great incident management practices at your startup.

We've successfully completed our SOC 2 audit

We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.

On-call by default

Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.