Chris Evans's posts

Five steps to better customer communication

Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.

Postmortem Pitfalls

I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.

incident.io on Ship It!

A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.

We’ve raised $4.7 million from Index Ventures, Point Nine, and a host of incredible angels

We’re delighted to announce we’ve teamed up with Index Ventures and Point Nine to supercharge the next stage of growth and development at incident.io. With the support of number of angels, many of whom are customers too, we’re in the perfect position to deliver on our mission of world-class incident management for the whole organization 🚀

The things we find hardest in incident response

No matter how good your tooling is, how experienced you are, or how much you've prepared, incidents can still be hard. Despite the five of us at incident.io racking up some serious incident hours, we didn’t struggle to come up with a lengthy list of things we still find difficult in incidents.

Do I need an incident debrief?

The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it's worth seeking out and socialising learnings more widely.