Chris Evans's posts
We've successfully completed our SOC 2 audit
We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.
Chris Evans
On-call by default
Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.
Chris Evans
Workflows: your process, automated
We're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time.
Chris Evans
Five steps to better customer communication
Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.
Chris Evans
Postmortem Pitfalls
I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.
Chris Evans
incident.io on Ship It!
A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.
Chris EvansSo good, you’ll break things on purpose
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