Introducing: Smile to Acknowledge

Here at, we're always pushing the boundaries of incident management and seeking new ways to enhance your on-call experience.

That's why we're excited to announce our latest feature that's set to level-up the way you respond to incidents: Photo Acknowledgement for On-Call Alerts.

Elevating the On-Call Experience

Gone are the days of mundane, button-based alert acknowledgments. Starting today, the future of incident management is vivid, personal, and requires just one thing – a selfie.

To acknowledge an on-call alert, all you need to do is take a picture of yourself.

We believe that a picture is worth a thousand words, and in the world of on-call, it's worth even more: it's your ticket to efficiency, engagement, and a touch of fun in the face of adversity.

Why It's Game-Changing

  • Personal Touch: By integrating photo acknowledgements, we're adding a human element to the on-call process. Seeing the face behind the alert strengthens team connections and adds a personal touch to remote incident management.
  • Boosted Engagement: Let's face it, nothing wakes you up quite like taking a selfie. This feature ensures that you're not just mentally present, but visually ready to tackle whatever comes your way.
  • Unparalleled Accountability: With photo acknowledgements, there's no disputing who's on the case. It adds a layer of accountability and transparency to incident response that text simply can't match.

How It Works

  1. Receive an Alert: Just like before, you'll be notified of an incident either within our mobile app, or directly within Slack.
  2. Snap a Selfie: Open the app and use the in-built camera to take a picture of yourself acknowledging the alert.
  3. Dive Into Action: With your photo acknowledgment sent, you're all set to resolve the incident with your team.

Embracing Innovation

Stay tuned for more updates and features, designed to empower your on-call teams like never before. In the meantime, keep smiling!

Picture of Chris Evans
Chris Evans
Co-Founder & CPO

I'm one of the co-founders and the Chief Product Officer of I've spent my whole career working in engineering.

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