We’re opening a San Francisco office

I’m excited to share that we’re expanding our global presence by opening our first office in San Francisco!

This office will be in addition to our existing London and New York presence. It’ll be led by our Chief Revenue Officer, Mohit Bijlani. Alongside Mohit, we’re seeding the office and relocating key team members to lay the foundations and bring company culture and context, supported by frequent travel from our London and New York teams. We’re also hiring many new roles into the office: read below for more details on that.

We’re currently finalizing the plans around our office space, and will be up and running by January 2025.

Why San Francisco?

Here’s why this move makes sense for us.

1. It’s where many of our current and future customers are.

The Bay Area remains the hub for technology companies—many of which are our customers. Whether it’s Netflix or HashiCorp, Vanta or Intercom, the density of existing and potential customers is unrivaled.

In a single afternoon of meetings, I can walk between the offices of many of our largest customers. That’s hard to replicate anywhere else. We also experienced this firsthand during our recent incident management conference, SEV0, which brought together an amazing range of companies in the area.

In an increasingly virtual world, we believe physical presence is an ever-more-powerful signal of care and respect. Having a constant presence in the Bay Area makes this significantly easier.

2. The talent density is unparalleled.

I spent much of 2024 hiring excellent GTM leadership talent. After interviewing candidates across both coasts, one thing became clear: the Bay Area dominates when it comes to GTM talent. Nearly 60% of the leadership candidates I met were based there.

Beyond leadership, the talent pool for roles across the board is deep—another major advantage for us.

3. It improves our ability to support customers.

With this presence, we’ll expand and strengthen the hours we can provide our famously fantastic support—whether through Sales Engineering, Technical Support, or other customer-focused teams.

4. We’ve proven we can work effectively across time zones.

There’s no getting around physics: a timezone span from London to San Francisco is challenging. But over the past 18 months, we’ve had team members in the Bay Area working in Support and Sales.

In that time, we’ve learned how to work effectively across these time zones. While there are challenges, the upsides of being in San Francisco far outweigh the drawbacks.

We’re hiring for many roles

With this expansion, we’re hiring for several roles to grow our Go To Market team, including:

• Product Marketing
• Sales Engineering
• RevOps
• Commercial and Enterprise Account Executives
• Sales Development Representatives
• BDR Manager
• Technical Support Engineer

If the above sounds interesting, and you want to to be a part of a company that’s redefining the future of incident management, we'd love to hear from you! Apply on our careers page, or reach out to Stephen on LinkedIn.

We’re very excited to launch our first Bay Area presence, and are looking forward to meeting as many people as we can over the coming months. If you’re around, come say hi!