Index finger pressing a big red button
Article

Declare early, declare often: why you shouldn’t hesitate to raise an incident

Declaring your first incident can be intimidating. Let’s look at some common fears, and work out how to address them.

Isaac Seymour
Picture of Isaac Seymour

Isaac Seymour

4 min read
People meeting around a table with post-it notes, coffee, and charts
Article

How to run meetings that don't suck

What the world of software development can learn from consulting - why meetings are useful, and how to run them well.

Lisa Karlin Curtis
Picture of Lisa Karlin Curtis

Lisa Karlin Curtis

4 min read
Screenshot of three incident types, Experiment, Production, Security.
Article

Introducing Incident Types

Use incident types to optimise your incident response for the situation at hand, and gain insights into incidents sliced across your organisation.

Martha Lambert
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Martha Lambert

5 min read
Article

How to empower your team to own incident response

In critical moments, you need everyone to know exactly what their role is in an incident in order to recover fast.

Martha Lambert
Picture of Martha Lambert

Martha Lambert

6 min read
Diagram of API integrations, sourcing incidents from monitoring and support tools and exporting data into a data warehouse for analysis
Article

Build custom API integrations with incident.io

Declare incidents from other tools, export incident data for analysis, configure incident.io and more with our API.

Isaac Seymour
Picture of Isaac Seymour

Isaac Seymour

7 min read
A pager
Article

Reducing our pager load

What we did when we were getting paged too much

Lisa Karlin Curtis
Picture of Lisa Karlin Curtis

Lisa Karlin Curtis

7 min read
A typewriter with the word WRITE on the page
Article

How to get everyone at the company to value writing

Once a month, the whole of our company downs tools, and spends the whole day writing. We call it Content Day!

Stephen Whitworth
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Stephen Whitworth

5 min read
Multi-coloured cogs
Article

How to build a strong incident response process

When building an incident response process, it’s easy to get overwhelmed by all the moving parts - but less is more. Here are three things to do that will set you up for success.

Lisa Karlin Curtis
Picture of Lisa Karlin Curtis

Lisa Karlin Curtis

5 min read
Two clocks
Article

What's a fair compensation for being on-call?

In this guide, we'll cover the various options for paying folks who are on-call, along with some advice, trade-offs and pitfalls to avoid.

Chris Evans
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Chris Evans

9 min read

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