We’ve launched incident.io for Microsoft Teams
There’s a major outage. Support tickets are mounting. Everybody from engineering to legal is scrambling for information. You have more Teams notifications clamoring for attention than you do minutes to address them, and it’s hard to know where to begin.
What comes next is a balancing act—mitigating the impact, updating colleagues, managing action items, or updating a status page that will be seen by millions.
Before we started incident.io, our founders had been through this countless times; it’s stressful, time-consuming and exhausting, but it doesn’t need to be.
We started with Response to help with coordination and communication, and then we launched Status Pages to keep everyone up to date. Recently, we launched On-call, which we built from the ground up with empathy for responders, from cleanly enriched alerts to a delightful mobile experience.
All these products have been used for years by iconic companies like Etsy, Hashicorp and Netflix, but until now, have only been available if you used Slack.
Today, we’re excited to announce a major milestone: incident.io is now available on Microsoft Teams. Keep reading for a look at what you can expect from incident.io in Teams.
Get going at speed
In a major outage, every second counts.
With incident.io, you can create incidents instantly from within a Team in Microsoft Teams, with incident reporting forms tailored to your organization. Alternatively, connect your alerting systems and have us create incidents for you, complete with all the relevant contextual information – services, teams, affected products, and anything else that comes to mind.
Once you’ve declared an incident, incident.io will take care of the rest, automatically creating a dedicated Teams channel for each incident to keep everything in one place and eliminate the need for costly meetings or documentation.
Clear process that keeps everyone in the loop
Once an incident is declared, incident.io delivers the information you need, where you need it.
Whether you’re a responder in the incident channel, an executive receiving automatic updates via email, or you’re in customer support following along with an internal status page, we’re here to help. Keeping everyone in the loop is critical, and we’re here to take care of it for you.
If you’re leading the response to an incident you can bring calm to chaos by assigning incident roles & actions with incident.io in Teams, so it’s clear who’s working on what. If you’re assigned a role, we’ll notify you with all the context you need to jump in and help respond.
Workflows that reduce workload, save time and money
In incidents, maintaining focus is critical, so distractions need to be minimized.
With Workflows, you can eliminate busywork to focus on fixing the issue. Workflows are powerful automations that can guide the process with runbooks, send automated communication, create action items or follow-ups, escalate to the right team or update your status page.
We’ll keep you in the loop with messages in your incident channel within Teams every step of the way. With intuitive configuration and best-practice defaults, you can get started in minutes.
Supercharged with AI
Major incidents require all hands on deck. Customers have told us that incident.io AI is like having an extra engineer firefighting with them, from suggested follow-ups to summaries and post-mortems generated in seconds.
Here's what Cerek Hillen from Ramp had to say about it:
"They're super great—I'm surprised at how topical they are. It feels like having an extra IC4 level engineer around to collect and document post-mortem items"
All these AI capabilities and more are available directly within your Microsoft Teams incident channels.
Learn from incidents without manual work
Once the impact is over, you get to breathe a sigh of relief. Phew. However, when the urgency is gone, it’s hard to stay on top of everything you need to do post-incident.
incident.io helps you to consistently learn from incidents with a post-incident flow that fits your organization and guides you every step of the way. From reviewing follow-up actions to writing your post-mortem and running your debrief meeting, we’ll help you become more resilient.
It’s only the beginning
This is just the start of what we’re building for Microsoft Teams, and we’ll be making significant improvements every week (all of which we publish to our changelog). We work closely with customers to improve the product just like we did with Etsy, and we can’t wait to work with you all.
incident.io is now available in Microsoft Teams on Pro and Enterprise. Want to see it for yourself? Schedule a demo now.
