Today marks a particularly challenging day for incident responders across the globe. As many of you may have noticed, a recent update from CrowdStrike has triggered widespread disruptions, causing chaos in various sectors. The ripple effects have been far-reaching and severe:
While the technical specifics of the issue might not be the focus here—and indeed, there are experts better suited to dissect the cause—what's crucial is understanding the impact on those who manage such crises.
Having spent considerable time with incident responders, I have a deep appreciation for the enormity of their tasks when faced with such widespread disruptions.
When an incident of this magnitude occurs, the initial focus is on technical remediation. Technical teams scramble to identify the causes and contributors, assemble to and deploy patches as quickly as possible.
Speed is of the essence to mitigate further damage and restore services. However, patching systems and mitigating the impact is just the tip of the iceberg.
In the wake of these kinds of incidents, other parts of the organization also need to swing into action:
The Crowdstrike incident underscores the importance of robust incident response preparedness. Effective incident response is not the sole responsibility of the technical teams; it requires a coordinated, cross-functional effort. Here’s why:
As our reliance on digital systems continues to grow, so too does the complexity and potential impact of incidents. The CrowdStrike update incident is a stark reminder that such disruptions are not just theoretical risks but real threats that can cause widespread chaos.
It highlights the necessity for organizations to invest in robust incident response frameworks and foster a culture of readiness.
Today, our thoughts are with the incident responders working tirelessly to resolve this situation. The coming days will be long and arduous. We've been there.
For those outside the immediate fray, it's a reminder to not bury our heads in the sand. Incidents like these are likely to become more frequent, and preparation is our best defense.
This post explores how a basic idea turned into a working Apple TV dashboard powered by the incident.io API. Using Claude Code and a “vibe coding” approach, the app was built in a few hours, complete with real-time incident data, dual themes (including a Wargames-inspired view), and no Swift experience :)
We built an open-source MCP server that lets Claude directly access and manage your incident.io incidents through natural conversation. Instead of switching between tools when things break, you can now ask Claude to create incidents, update statuses, and pull context, all while staying in your existing workflow.
Ready for modern incident management? Book a call with one of our experts today.