Smart alert routing
Map alerts to services, services to teams, and we’ll automatically page the right people—based on ownership, every time.
Catalog
Configure once. Power every decision.
With Catalog, you get a flexible model of your organization that powers routing, automation, and intelligent decisions across your incident lifecycle.
A rules engine that understands your organization
Catalog connects the dots between your systems, features and teams owners, so alerts, updates, and workflows instantly go where they belong. No delays. No noise. No missed context.
Built to reflect your world, not ours
Call them teams, squads, domains, pillars—it doesn’t matter. Catalog speaks your org’s language and makes the product feel like it was built just for you.
Unlock powerful automation with Catalog
Native Slack and Microsoft Teams automations
Auto-invite the right people to the right channels, triggering workflows or updates based on team or product ownership.
Get the right people in the room
Automatically notify leadership, loop in customer owners, and alert product teams when their area is affected.
Keep customers in the loop
Keep customers informed with automated updates whenever the products they rely on are affected by an incident.
Automatically populate incident metadata
As new services are added to your service catalog, custom fields are automatically updated, and ownership is kept up-to-date.
Insights with context
Filter data, follow-ups, and reports based on ownership. Keep track of next steps by directly exporting to the responsible team’s issue tracker.
Build your Catalog in minutes
Whether you want to sync an existing catalog from Cortex or OpsLevel, or build it with us from scratch, we're able to use data from all your systems, instantly.
01. Build
Connect with existing integrations
Automatically pull relevant information from the tools that you’re already using, from issue trackers to CRMs.
Sync your existing service catalog
Integrate your existing service catalog to ensure information is leveraged from your single source of truth.
Build it yourself, powered by AI
Create custom catalog types from scratch and reduce your time spent building with Catalog AI.
02. Maintain
Manage with code
Automatically pull relevant information from the tools that you’re already using, from issue trackers to CRMs.
Manage in the dashboard
Integrate your existing service catalog to ensure information is leveraged from your single source of truth.
Customers rate incident.io #1 for incident management
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Plough
Site Reliability Engineer
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one our of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
