Automation tailored to your organization

Bring your organization to Catalog: integrate your unique context and structure to drive powerful automations

When your incident management platform understands your organization, it allows you to deliver a better experience for everyone through familiarity, automation, and reporting.

That’s why we designed our catalog to be deliberately unopinionated. No more pretending a Team is a Service just to page the right people, or using a Description field to store Tags, Identifiers, or extra details.

Our flexible catalog ensures that your organizational model is accurately represented, making incident management more intuitive and effective.

Catalog-poweredincident response

Automatically populate incident metadata

As new services are added to your service catalog, custom fields are automatically updated, and ownership is kept up-to-date.

Attribute and route alerts

When an alert is triggered from your data pipeline, escalate it to your Data Infrastructure team as the owners of the impacted service.

Simplify declaring incidents

Let your Customer Support team choose from features they recognise, rather than unfamiliar technical services.

Bring business context to your incidents

Share important customer information from Salesforce in the incident channel.

Explore insights by team

Quickly understand your team’s incident workload, and outstanding follow-ups.

Get the right people in the room

Notify leadership of critical incidents, and add the right people to the incident channel.

Automatically export follow-ups

Keep track of next steps by exporting follow-ups to the responsible team’s issue tracker.

Keep customers in the loop

Update your customers when the products they use are impacted by an incident.

Easily identify team membership

Leverage existing data in Google Groups or Okta to keep team information up-to-date.

Hank Jacobs

Staff Site Reliability Engineer

It’s helped unlock better automation. We've done cool things where an alert fires, and we automatically create an incident with the appropriate field set using Catalog that maps to our systems. And through that, we can integrate with internal systems that flag developer-impacting incidents.

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Some more happy customers

Unleash your datawith Catalog

Integrate data from any source system

Traditional service catalogs restrict your data to a predefined model. We’re different. Bring any data you want, model it your way, and say goodbye to using “description” columns for tags or identifiers.

Build quickly with AI

Creating a source of truth is hard, so we use AI to suggest values, create connections between catalog types, and simplify building your catalog. Once satisfied, you can manage future updates with code.

Not another source of truth

Worried about adding "another source of truth" to your stack? We integrate with your existing systems (e.g. a custom catalog, Backstage, Cortex), enriching them by linking Users and Teams, or Customers and Features.

No vendor lock-in

We provide numerous ways to sync data into Catalog. With Catalog Exporter, you can pull data out into any system you choose, integrating seamlessly with whatever you build elsewhere.

Hank Jacobs

Staff Site Reliability Engineer

The ability to bring in Netflix-specific context into the tool—Netflixisms, service names, those sorts of things—and have them appear in the product was, for me, a pivotal moment and something that I haven't seen any other vendor provide.

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Get started in minutes

Getting data into Catalog is effortless. Whether through direct integrations or custom-built solutions, we're able to leverage data from all your systems.

Build

Connect with existing integrations

Automatically pull relevant information from the tools that you’re already using, from issue trackers to CRMs.

Sync your service catalog

Integrate your existing service catalog to ensure information is leveraged from your single source of truth.

Build it yourself, powered by AI

Create custom catalog types from scratch and reduce your time spent building with Catalog AI.

Maintain

Manage with code

Integrate with existing "Infrastructure as Code" tools to externally manage all of your changes.

Manage in the dashboard

Use our native dashboard experience to create and maintain parts or the entirety of your catalog.

Hank Jacobs

Staff Site Reliability Engineer

It allows teams to better understand how their services are involved in incidents, and it's all kept up to date by the Catalog Importer. So, as engineering teams spin up new services, they automatically show up in incident.io.

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Customers rate incident.io #1 for incident management

174 reviews

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Gus Gonzalez

Senior Engineering Manager

“incident.io automates many of the manual processes involved in running incidents. Vanta now saves hours as a result of the automations, alerts, and prompts built into incident.io.”

Gus Gonzalez

Senior Engineering Manager

“incident.io automates many of the manual processes involved in running incidents. Vanta now saves hours as a result of the automations, alerts, and prompts built into incident.io.”

Balaji Narayanan

Senior Director of Engineering

“The biggest advantage we have right now is that there’s only one way to declare an incident. There’s only one way to track an incident and one way to track an incident evaluation. That in itself is a big win for us.”

Nils Pommerien

Director, SRE

“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Adrián Moreno Peña

VP of Engineering

“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Steve

Head of Technical Support

“Previously we had fifteen things to do. incident.io has taken it down to two or three... So you can only focus on what you actually need to focus on and let the automation do the rest.”

Vicky

Head of User Support

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Craig Kinloch-Melia

Head of Technology

“Just because it's called incident.io doesn't mean it's just for incidents. It's actually a workflow tool for us at this point”

Jeremy Tinley

Principal Systems Architect

“When we did our evaluation process, we gave incident.io a list of features we needed. In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry.”

Elizaveta Shevchenko

Technical Support Lead

“We realized that we already have an app, incident.io, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location.”

Ryan McCue

Director of Product

“We previously had 230-250 PagerDuty incidents per month, now we have 2-5 incident.io incidents, which has massively improved understandability and enhanced clarity”

Hank Jacobs

Staff Site Reliability Engineer

“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Jeremy Tinley

Principal Systems Architect

“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Joe

VP Engineering

“Now we can generate insights on incidents within minutes, instead of wrangling spreadsheets for hours.”

John Paris

Principal Engineer

“One of the unexpected benefits of switching over to incident.io is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way.”

Michael Cullum

VP of Engineering and Data

“incident.io has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that.”

Dean

Lead Cloud Engineer

“incident.io insights have allowed us to spot parts of our stack, particularly select third parties, who are not serving us as well as possible and served as a prioritisation driver for tackling mitigation of this”

Braedon Plough

Site Reliability Engineer

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Alon Levi

VP of Engineering

“incident.io is tied to our ability to provide a really great experience for our customers; it's core to what our company is about. We have very demanding customers at the intersection of enterprises and developers. So, making it easy for us to track follow-ups and do all of the right things when there is reactive work that our customers are waiting on is really important.”

Ola Sitarska

Chief Technical Officer

“I like that we have one system to manage our incidents end-to-end. That's really exciting for me as a manager. Especially because the On-call product integrates well with everything else you already have. This isn’t a duct-taped system, but something that feels very reliable.”

John Paris

Principal Systems Engineer

“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

Tiago Torresani

Engineering Team Lead

Automation tailored to your organization

Catalog-poweredincident response

Automatically populate incident metadata

Attribute and route alerts

Simplify declaring incidents

Bring business context to your incidents

Explore insights by team

Get the right people in the room

Automatically export follow-ups

Keep customers in the loop

Easily identify team membership

Unleash your datawith Catalog

Integrate data from any source system

Build quickly with AI

Not another source of truth

No vendor lock-in

Get started in minutes

Connect with existing integrations

Sync your service catalog

Build it yourself, powered by AI

Manage with code

Manage in the dashboard

Customers rate incident.io #1 for incident management

Move fast when you break things