Automation tailored to your organization

Bring your organization to Catalog: integrate your unique context and structure to drive powerful automations

When your incident management platform understands your organization, it allows you to deliver a better experience for everyone through familiarity, automation, and reporting.

That’s why we designed our catalog to be deliberately unopinionated. No more pretending a Team is a Service just to page the right people, or using a Description field to store Tags, Identifiers, or extra details.

Our flexible catalog ensures that your organizational model is accurately represented, making incident management more intuitive and effective.

Catalog-poweredincident response

Automatically populate incident metadata

As new services are added to your service catalog, custom fields are automatically updated, and ownership is kept up-to-date.

Attribute and route alerts

When an alert is triggered from your data pipeline, escalate it to your Data Infrastructure team as the owners of the impacted service.

Simplify declaring incidents

Let your Customer Support team choose from features they recognise, rather than unfamiliar technical services.

Bring business context to your incidents

Share important customer information from Salesforce in the incident channel.

Explore insights by team

Quickly understand your team’s incident workload, and outstanding follow-ups.

Get the right people in the room

Notify leadership of critical incidents, and add the right people to the incident channel.

Automatically export follow-ups

Keep track of next steps by exporting follow-ups to the responsible team’s issue tracker.

Keep customers in the loop

Update your customers when the products they use are impacted by an incident.

Easily identify team membership

Leverage existing data in Google Groups or Okta to keep team information up-to-date.

Hank Jacobs

Staff Site Reliability Engineer

“It’s helped unlock better automation. We've done cool things where an alert fires, and we automatically create an incident with the appropriate field set using Catalog that maps to our systems. And through that, we can integrate with internal systems that flag developer-impacting incidents.”

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Some more happy customers

Unleash your datawith Catalog

Integrate data from any source system

Traditional service catalogs restrict your data to a predefined model. We’re different. Bring any data you want, model it your way, and say goodbye to using “description” columns for tags or identifiers.

Build quickly with AI

Creating a source of truth is hard, so we use AI to suggest values, create connections between catalog types, and simplify building your catalog. Once satisfied, you can manage future updates with code.

Not another source of truth

Worried about adding "another source of truth" to your stack? We integrate with your existing systems (e.g. a custom catalog, Backstage, Cortex), enriching them by linking Users and Teams, or Customers and Features.

No vendor lock-in

We provide numerous ways to sync data into Catalog. With Catalog Exporter, you can pull data out into any system you choose, integrating seamlessly with whatever you build elsewhere.

Hank Jacobs

Staff Site Reliability Engineer

“The ability to bring in Netflix-specific context into the tool—Netflixisms, service names, those sorts of things—and have them appear in the product was, for me, a pivotal moment and something that I haven't seen any other vendor provide.”

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Get started in minutes

Getting data into Catalog is effortless. Whether through direct integrations or custom-built solutions, we're able to leverage data from all your systems.

Build

Connect with existing integrations

Automatically pull relevant information from the tools that you’re already using, from issue trackers to CRMs.

Sync your service catalog

Integrate your existing service catalog to ensure information is leveraged from your single source of truth.

Build it yourself, powered by AI

Create custom catalog types from scratch and reduce your time spent building with Catalog AI.

Maintain

Manage with code

Integrate with existing "Infrastructure as Code" tools to externally manage all of your changes.

Manage in the dashboard

Use our native dashboard experience to create and maintain parts or the entirety of your catalog.

Hank Jacobs

Staff Site Reliability Engineer

“It allows teams to better understand how their services are involved in incidents, and it's all kept up to date by the Catalog Importer. So, as engineering teams spin up new services, they automatically show up in incident.io.”

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