Automate

Confident, autonomous teams guided by automations

We guide responders through each incident step by step using Workflows, giving them the confidence to lead and fix while bringing consistency to your incidents.

Build workflows, fast

Our simple to use building blocks allow you to create workflows in seconds, so you can bring consistency to your incidents. Configure your processes once, we'll ensure they're followed every time.

  • No code required
  • Pre-built templates

Empower your team

No need to rely on a few seasoned experts, now anyone can create and run incidents autonomously so you can scale your team with confidence.

  • One time configuration
  • Automate actions and behaviours based on specific triggers
  • Easily tailor workflows based on severity, impacted products and more
Eliminate busywork, focus on the fix

We'll guide the process, so your time is freed up to focus on fixing. Here are some common workflows that our customers are using:

If severity is critical
Escalate using PagerDuty
If incident is closed
Nudge team to write post-mortem
If urgent incident declared
Send an email to all execs
etsy
"One of the unexpected benefits of switching over to incident.io is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way."
Jeremy Tinley
Jeremy Tinley
Principal Systems Architect
truelayer
"We realized that we already have an app, incident.io, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location."
Elizaveta Shevchenko
Elizaveta Shevchenko
Technical Support Lead
bud
"incident.io has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that."
Michael Cullum
Michael Cullum
VP of Engineering and Data
workos
"incident.io is tied to our ability to provide a really great experience for our customers; it's core to what our company is about. We have very demanding customers at the intersection of enterprises and developers. So, making it easy for us to track follow-ups and do all of the right things when there is reactive work that our customers are waiting on is really important."
Alon Levi
Alon Levi
VP of Engineering
View all customer stories

Integrate with all the tools you already know and love

Amplify the value of your existing tools by integrating withincident.io for a seamless experience