Automate

Confident, autonomous teams guided by automations

We guide responders through each incident step by step using Workflows, giving them the confidence to lead and fix while bringing consistency to your incidents.

Build workflows, fast

Our simple to use building blocks allow you to create workflows in seconds, so you can bring consistency to your incidents. Configure your processes once, we'll ensure they're followed every time.

  • No code required
  • Pre-built templates

Empower your team

No need to rely on a few seasoned experts, now anyone can create and run incidents autonomously so you can scale your team with confidence.

  • One time configuration
  • Automate actions and behaviours based on specific triggers
  • Easily tailor workflows based on severity, impacted products and more
Eliminate busywork, focus on the fix

We'll guide the process, so your time is freed up to focus on fixing. Here are some common workflows that our customers are using:

If severity is critical
Escalate using On-call
If incident is closed
Nudge team to write post-mortem
If urgent incident declared
Send an email to all execs
netflix
"We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural."
Hank Jacobs
Hank Jacobs
Staff Site Reliability Engineer
etsy
"When we did our evaluation process, we gave incident.io a list of features we needed. In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry.'"
Jeremy Tinley
Jeremy Tinley
Principal Systems Architect
skyscanner
"One of the unexpected benefits of switching over to incident.io is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way."
John Paris
John Paris
Principal Engineer
sumup
"One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool. You just send an /inc statuspage message, and you post an update. It's all in the same tool. It's in the same context."
Adrián Moreno Peña
Adrián Moreno Peña
VP of Engineering
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Integrate with all the tools you already know and love

Amplify the value of your existing tools by integrating withincident.io for a seamless experience

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Move fast when you break things