Upload attachments when declaring an incident

Have you ever found yourself in a situation where you needed to attach an image to illustrate exactly what went wrong when declaring an incident? Or perhaps, when providing an update, you've wished you could include some supporting evidence to give your team a clearer picture of the situation?

We understand how crucial it is to communicate effectively during incidents, and that's why we're excited to introduce a new feature that enhances our declare and update forms. We've added a configurable field that allows you to directly upload files to Slack. This means you can now seamlessly attach images, documents, or any other relevant files as incident attachments.

This new capability is designed to streamline your workflow and improve the clarity of your communications. By providing visual or documentary evidence, you can ensure that everyone involved has a comprehensive understanding of the incident at hand. Whether it's a screenshot of an error message, a photo of a broken piece of equipment, or a document with detailed notes, you can now include these directly in your incident reports and updates.

To get started, head over to Settings → Forms, choose either the Declare or Update form, and select Incident Attachments in the ‘Add another field’ menu.

Sync priorities back from exported follow-ups

We can now sync the priority of exported follow-ups back from Jira, Linear, or ClickUp. This means teams can set priorities on tickets as usual, and we’ll make sure your follow-up policies are applied correctly, without any extra effort.

You can enable this in Settings → Follow-ups.

Set channel topic with a workflow

This week we added a workflow step to set the topic of a Slack channel.

You can use this to:

• Tag the incident lead in the topic of incident channels
• Tag the current on-caller in the topic of your team’s channel

…and much more.

What else we’ve shipped