Register now: Why you’re (probably) doing service catalogs wrong
Register now: Why you’re (probably) doing service catalogs wrong
May 5, 2021
In incident.io, roles are a first class citizen. We think of them as 'hats that you can wear' during an incident. We use them to make it clear:
Until now, we only supported a single role - the Incident Lead. We knew this was limiting, and our customers agreed, so we fixed it.
You can now add and customise your own roles to fit how you like to respond to incidents, attaching a description and instructions on how to play the role. Roles can be assigned and re-assigned during incidents by using /incident roles
.
When someone is assigned to a role, we'll privately send instructions to the assignee to make it clear what they need to do, and help them get up to speed.
Head over to the Help Centre to learn how to use them, or join us in Slack to let us know what you think!
/zoom
in an incident channel, we'll prompt you to add it as the call for the incident. Like magic.@incident
in our codebase.Ready for modern incident management? Book a call with one our of our experts today.