All onboard!
July 19, 2021
Over the last week we've been busy making it even easier for your whole organization to onboard with incident.io. Whether it's simple step-by-step instructions for the installer, or helpful messages to folks after they've participated in their first incident, we've got you covered.
What we shipped
New
- We've overhauled our sign-up and installation process. You'll now be taken through a full onboarding process in preparation for your first incident.
Improvements
- We now handle redirects during login, so when you click that link to an incident, you'll actually get there.
- After providing an update with
/inc update, we'll now prompt you to check the incident summary still makes sense. A few minutes getting everyone on the same page can save hours later on. - It's possible to close a Statuspage.io incident without marking your components as operational. We now smooth that rough edge by prompting you to resolve them all together.
- π·π½ββοΈ We shared a blog post about a Postgres feature that caused some incident numbers to jump by 32. If edge cases in databases are your bag then check it out!
- π·π½ββοΈ We got caught out by a Slack workspace where channel creation was restricted to admins. We now handle that case to avoid half-complete installs.
- π·π½ββοΈ We've made improvements to our logging setup, so it's easier to pinpoint bugs when they (very rarely π) pop up.
Bug fixes
- We've fixed a problem that would sometimes prevent pinned Slack messages with images from showing up in the timeline. All fun and games until caching gets involved, but we've fixed this now.
- When you closed an incident via the
/inc updatecommand whilst also changing the severity, we'd show the old severity in the closure modal. Now, thanks to a report from the folks at Ziglu, we show the correct one.
- π·π½ββοΈ We used to restrict Slack channel names to simple characters and numbers, despite Slack supporting diacritics. We now support everything Slack does, which is Γ wΔΕ‘Γ΅mΓͺ!
So good, youβll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
Weβd love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why weβre loved by users and easily adopted
- How we work for the whole organization
