Escalations API
June 24, 2025
Organizations can now leverage our new Escalations API to pull detailed information on their escalations. For example, you can use it to run additional analyses (ie. MTTA) or pull escalation data into your internal tooling for more context.
You will be able to retrieve your escalations and filter them by status, timestamps, alert, and escalation path. You’ll also be able to see events associated with an escalation, such as who we notified and who acknowledged an escalation. For full details on what is provided, please see our official docs.
Additionally, we are also providing support in our Singer Tap!
Notification rules on mobile
You now have the ability to manage your on-call notification rules from the mobile app. Previously, you could only do this in the dashboard.
Additionally, we have a sparkly new preferences page which should look a bit cleaner and feel a bit speedier.
What else we’ve shipped
New
- Audit logs now include changes to how teams are configured
- You can now configure call routes to only accept calls from specified numbers
Improvements
- The alerts drawer on incidents now shows the current status for any attached alert
- When creating an on-call pay report from an existing one, you can now pick from the 10 most recent reports instead of just the past 5 reports
- The "who's on call" Slack modal will now tell you if a field is misconfigured (e.g. the expression is broken)
Bug fixes
- If the same person is on-call via multiple schedules we'll show their name just once in the app
- We'll no longer render broken URLs in alert messages in Slack
- Schedules now appear consistently ordered, rather than jumping as you scroll
- The "declare incident" button on the mobile app will no longer briefly show up when it shouldn't
- If you have an if/else expression in an alert route, we'll correctly include the code for it when exporting to Terraform
- If you have multiple devices with the same name registered for phone notifications, we'll correctly show which one you're testing from the mobile app
- We no longer mask errors when creating an alert route from Terraform
- Fixed an issue where month-on-month comparisons in Insights tooltips showed incorrect date ranges
- Fixed issue in progressing through pay reports when selecting advance configuration after previously selecting simple pay configuration
So good, you’ll break things on purpose
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