Conference season is here

Weekly Update

It's conference season, and the whole team has been out: speaking to customers, handing out swag, giving talks and of course ... grabbing lots of swag ourselves.

First, we headed down to LeadDev London, just a ten minute walk from our new office in Old Street. If you were lucky enough to be there, you will have seen us handing out some classic swag, including:

  • Our misprinted limited edition t-shirts!
  • Fire-sale socks
  • And some beautiful notebooks

At LeadDev, the one-and-only Lisa Karlin Curtis presented "Using Incidents to level up your teams" – this talk will be available online on 17th June, so watch this space!

Not content to stop there, we were also at PlatformCon 2022 where:

We had a blast catching up with customers, and if you missed out on any swag, be sure to grab us quickly at the next one (or Tweet us, and we may just send you what you missed...).

What else we shipped

  • 📚 The Intercom help docs are now available from within the dashboard
  • 💅 You can now filter the incidents list by multiple Incident Types
  • 💅 The summary has been added to the Create Incident modals
  • 🐛 Handled race conditions with multiple people accepting/declining/merging triage incidents at the same time
  • 🐛 Fixed a bug when escalating to a PagerDuty service with 100s of available responders
  • 🐛 Incident channels won't be archived if there's still activity, even if the incident has been closed

Operational excellence starts here