Understanding patterns with Insights

Finding patterns in why things go wrong can be hugely powerful in working out where to focus your limited resources. It can also be a huge pain to dig into this data.

Today we're releasing a revamped Insights section that gives you far more access to dive into your incident response data.

We're starting off with three sections:

1. Incidents

This is where you'll find high-level metrics like median time-to-fix, and a chart of incidents reported by severity:

2. Follow-ups

As the old saying goes, "fool me once, shame on you, fool me twice, shame on me." Taking the steps to learn from every incident and prevent the same issue coming back again is crucial. Here, you can see the completion rate of follow-up actions over time, and break them down by severity. You can also see how many incidents are having a post-mortem written.

3. Scoreboard

Everyone loves a little healthy competition. This tab shows you top incident responders: people who report the most incidents, lead the response, or just come to help out.

What we shipped

Here's what else we've been up to this week:

• 🆕 We've introduced "owner" and "administrator" roles: more on this next week
• 🆕 When you make an incident channel private, we'll make the incident private too
• 💅 The Incident Home modal in Slack now has emojis to help you find the right action faster
• 💅 The person that posted the incident update is now available as a variable in Workflows
• 💅 We only show 5 open incidents on the dashboard home page
• 🐛 Emails sent from Workflows now have better spacing around variables and render more cleanly in Outlook