Onward and Upward


Most of the energy around incidents is, quite rightly, focussed on coordination and solving the problem, but there's a tonne of value in what happens afterwards, too.

Whether it's to spot topics for a postmortem, or learn which parts of your incident response could be improved, just asking "how did we do" is a powerful tool.

Often we forget to ask, and it involves a lot of additional admin to follow up and collect responses, but from today, incident.io will handle it for you.

We'll automatically check in at the end of an incident and ask everyone how it went, with a few specific questions, as well as some more general prompts.

This is just a first pass, but we've already seen customers using it to gather ideas for improving their incident response. Let us know what you think!

Operational excellence starts here