Recently, we added both descriptions and priorities to follow-ups. They're a great way to add more context to tasks that you need to complete after an incident, and they play nicely with our follow-up exporting to issue trackers.
Now, we'll add a new timeline entry anytime you update a follow-up or an action, so you can track what changed and when. You'll see this both on the incident page in the dashboard, and in any post-mortems you generate.
Using our Workflows product, you can automate various parts of your incident response.
If you're using our 'Escalate' step to notify a person or a team via PagerDuty or OpsGenie, you'll see a new option to mute message updates to your incident's Slack channel. By default, this is unchecked, and you'll receive a message in your incident channel when the step is triggered (e.g. "We've notified Rory via PagerDuty"). But if you'd rather keep your incident channel quiet, you can enable that checkbox to prevent these messages from being sent when your workflow runs.
Back in January, we added the ability to create triage incidents manually. These are great for situations where you're not sure if there's a problem yet, and you want a space to collect information and notes, before deciding whether to create a full incident.
Now, you can create triage incidents directly from the dashboard — just click on the
Declare incident button, choose
New incident and then select the
Triage a problem radio button. For more info on triage incidents, you check out our help center article on them here.