Incident follow-ups keep track of the things you need to do once an incident has been closed, and often require more detail. You can now add a description to your follow-ups, as well as a title. This keeps your list easy to read, while making sure that others don't miss out on the context they need.
These descriptions also get included when you export follow-ups to any of our integrations, giving you all the information right where you need it. Descriptions support Markdown and line breaks, making it easy to structure your description, and add links.
Sometimes, follow-ups for an incident are created in different places, such as Linear, GitHub or Jira. If you've got one of our issue tracking integrations installed, we'll listen out for links to issues. When we see one posted in your incident channel, we'll automatically fetch the issue and add it as a follow-up.
Once it's been linked, we'll also listen for updates. This means that changes to titles and statuses flow through automatically, just like they would for follow-ups that start life within incident.io.
Communication is important when you're managing incidents, and having a shared vocabulary can minimise the chance for misunderstanding. Writing a post-mortem is critical, but we also know that not everyone calls these post-mortems.
Our settings page now lets you decide how post-mortems are labelled within incident.io. We've picked a few common options for these documents, but you can also specify your own.