Incidents without channels

Overwhelmed by too many incident channels? While Slack and Microsoft Teams channels are essential spaces to collaborate and coordinate incident response, not every incident needs its own dedicated channel. Channels for minor issues, like a pipeline failure that can be easily retried, can create unnecessary clutter in your workspace.

That’s why we’ve introduced the ability to skip channel creation for incidents matching certain Incident Type and Severity criteria.

You can configure this setting per Incident Type, and add additional conditions such as Severity. For example, you might want to skip channel creation for Minor incidents, but still create them for Major and Critical ones.

If you realise your incident does need a channel after all, you can still create a channel directly from the dashboard or incident announcement message. This works at any stage of the incident lifecycle, from triage to post-incident.

What else we’ve shipped