Optimize your workflow with GitLab integration features

Export follow-ups to GitLab

In the heat of an incident, it can sometimes feel impossible to keep track of all the follow-ups you want to get done once the incident is resolved. In addition to our existing integrations with the likes of Jira, GitHub, Linear, and others, you can easily export your incident.io follow-ups to GitLab and manage them there.

Once exported, we'll continue to track and sync any changes back into incident.io. Additionally, if you’ve already got a GitLab ticket you’d like to associate with an incident.io follow-up, you can link those together using the GitLab issue reference.

Finally, GitLab is also supported in Catalog. This means you can connect GitLab resources to existing catalog entries (e.g. Team, User, or Service), and use these connected catalog in powerful automations using Workflows.

Attach GitLab Merge Requests to incidents

We now also support attaching GitLab MRs to incidents. Attachments connect something from another system, like GitLab, into incident.io, allowing you to easily keep track of the various bits required in your incident response

You can attach an MR with the /inc attach command from Slack, or simply post an MR link in an incident channel will attach it for you.

We’ve also got you covered on the GitLab side. We’ll automatically attach an MR to an incident if you mention the incident number in either the MR title or the source branch name.

These attachments are visible from the incident details page in the dashboard, so that you can easily keep track of them.

Custom and asymmetric on-call schedules

We know organisations have different needs when it comes to schedules and rotas, from splitting a week in two shifts to some team members wanting to do more shifts. We have now enabled you to:

1️⃣ Create flexible rotations between hours, days and weeks

2️⃣ Build asymmetric rotations with multiple intervals (i.e. 3 days then 4 days -shifts)

3️⃣ Add the same person to a rota multiple times to create double shifts if needed

🚀What else we’ve shipped