Custom timeline events to enhance incident tracking

Custom timeline events

The timeline identifies the events that shaped an incident, allowing you to find insights and learnings by having a clear view of what went on.

But sometimes there might be important events which weren’t tracked by our system or in a Slack message. So we’re now letting you add custom events to the timeline! You might use these to document events like:

• “Customer reported this as a problem”
• “Service X was deployed”
• “The team took a pizza break”

More shoutouts

Our customers have loved being able to give shoutouts to responders who did a particularly amazing job during a gnarly incident. We think it’s a great way to make people feel good about the work they’ve done, so we want to help you do more of them!

You can now add Give a shoutout as a post-incident task, which should help you pause and reflect on who deserves a notable mention before an incident is closed.

You can also now give a shoutout from the dashboard, using the three dots at the top right of the incident homepage.

Configure your suggested summaries

We recently released one of our features powered by AI, suggested summaries. These have seen huge traction, and ensure that summaries stay fresh with minimal effort.

We’ve now extended this feature so that you can decide which incident types you want to see suggested summaries for. For example, if you have an incident type which represents a product launch, migration or maintenance event, it might not make sense to have the summary structured into sections like Problem and Impact and so on.

Also, you can customise the names for each section from this modal! This might be handy if you prefer the term Triggers to Causes, for example.

You can configure both of these features in Settings > AI.

🚀 What else we’ve shipped