February 15, 2023
When we built our API, we had incredible uptake from our customers wanting to plug incident.io into all sorts of tools. But the API only lets you push data; if you want to be notified about new incidents youâd have to poll an endpoint which lists all incidents, which isnât efficient.
Thatâs why weâve released webhooks. Webhooks push data to an endpoint on your app, which means you can listen for changes and perform an action. For instance, you might use webhooks to:
Additionally, you may want to use webhooks to integrate with a tool we donât support yet. Our native integrations make it much easier for your team to get off the ground, but there are a lot of tools out there and it could be months before we integrate with the one you need.
Moreover, native integrations have a smaller surface area. They could cover 80% of use cases, and fall short on the outstanding 20%. You might be looking for a functionality thatâs very specific to your team or company. For this, youâll need either our API or webhooks.
To start with, weâre releasing webhooks that notify you when:
We have a list of additional events we think you might be interested in, so please let us know if there are any other webhooks youâd like to see.
If youâd like to learn more, check out our API docs. Alternatively, you can head to Settings â Webhooks to configure your first endpoint.
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