Intercom app for status pages

If you’re an Intercom customer that’s using our status pages, you can now keep your customers informed by showing real-time status updates from your status page directly in the Intercom Messenger.

Customers can also directly subscribe to updates inside of Intercom Messenger, so they always know your service status without needing to ask. This reduces the number of questions about your system's status, allowing your support team to focus on more complex issues.

Your support staff can also check system health directly from your internal Intercom Support Inbox, making it easy for your team to stay updated with what’s happening on your status page and improve customer satisfaction.

To get started, head over to Settings > Integrations in incident.io to connect your Intercom account. Next, on the Intercom side, go to Settings > Channels > Messenger > Web, hit "Customize Home with apps" and add incident.io.

Declare retrospective incidents from Slack

It’s now possible to declare retrospective incidents directly from Slack with /inc retro! Before, this was only possible in the dashboard.

As part of this change, we’ve also introduced a new Retrospective form (check it out in Settings > Forms) that you can customise to collect all the data you need for your retrospective incidents.

Send alerts to Microsoft Teams channels

You can now choose to send all your alerts to selected Microsoft Teams channels. This is useful if you want to increase awareness about what alerts are coming through, or if you want a space directly in Microsoft Teams to take actions from your alerts, such as resolving them.

What else we’ve shipped