Better incident response when Slack is down

We know that it’s important that you can depend on incident.io, even when other tools you rely on are experiencing issues. This week we’ve shipped two new features that make incident.io even more resilient to Slack issues.

Create incidents while Slack is down

You’re now able to create incidents through the dashboard while Slack is down. As soon as Slack is back up, we’ll handle creating a channel for it, posting important updates, and inviting the reporter and incident lead.

Add a video call link to an incident from the dashboard

To make it easier to run an incident while Slack’s down, you can now add a link to a video call to an incident right from the dashboard. No more struggling to find the right place to co-ordinate your response.

These new features are on top of all the features we currently have that work while Slack is down, including:

• Use workflows to automatically escalate to the right people to resolve the incident.
• Share incident updates with your organization, which will be visible on your Internal status page. Updates will also be sent via SMS and email subscriptions as usual.
• Use roles and actions so the whole team knows exactly who’s doing what.

🚀 What else we’ve shipped