First look: behind the scenes building an AI incident responder.
New text editor for Slack message Workflow steps
January 11, 2023
We have upgraded the experience of creating slack messages and posts from workflow steps. These now have a new, more powerful text editor! The affected steps are:
- Prompt a decision flow
- Send message to a channel
- Send ephemeral message to a channel
- Send direct message
- Nudge for a custom field to be set
This allows you to not only customise the contents of the message but also apply your desired formatting to it.
If you haven't configured a workflows step before, here are some examples of workflows that we've found to be helpful during an incident:
- When a slack message in the incident channel mentions "rollback", send a message to the channel with details on how to perform a rollback.
- When an incident has an incident type of Security, prompt a decision flow which will help the incident lead decide if they should report to their Risk & Compliance department.
🚀 What else did we ship?
Improvements
- When you save a view on the insights pager load tab, we'll save the selected target as part of that view
- Configuring Jira and PagerDuty is now done from a full page rather than a modal, as these were a little cramped
- We've done some work to make sure our emails (e.g. those sent from workflows) are looking really sharp and slick
- We've improved the datepicker provided when filtering incidents, supporting relative date ranges such as 'last 3 months'
- It's easier to find the category you want to filter on when filtering incidents as the subjects are now grouped
- We've clarified that it's useful to use a service account when connecting our Notion integration, as the access token we're given by Notion is related to a specific user
- Our emails now display more elegantly on devices that are in dark mode
- When you select 'here to observe' we'll ask you if you want to subscribe to the incident, to avoid unecessary noise in Slack
- When an incident is closed, we'll also send the new incident summary to any subscribers
Bug fixes
- Fixed a bug where you'd receive an error trying to view the Jira Server configuration if you weren't an admin or owner
- If you edit a previously applied incident filter, it'll now populate the form correctly in all cases
- Fixed a bug where we couldn't export post-mortems to Notion as some links were too long
- Display rich text formatting (bold, italics) in incident summaries on the dashboard homepage
- Fixed a bug in the policy reports UI where the empty state looked messy when you hadn't selected a day of the month (for a monthly report)