Sync follow-ups created during the post-mortem

Post-mortems, debriefs, incident reviews — whatever your team calls them — are a vital part of the incident process.

During these moments of reflection, action items are often created to help prevent this incident from occurring again. These items should be closely tracked to understand how your team has addressed any issues. Some of the challenges with this process were:

• The post-mortem and the incident would get quickly out of sync and there wouldn’t be a single source of truth for how an incident is being addressed.
• It was time-consuming to track follow-ups created after exporting the post-mortem to the incident

We’ve streamlined this process and kept incident.io as the single source of truth for all activities around an incident by removing the pain associated with follow-ups created during the debrief.

💥 What’s new?

Starting with Confluence and Google Docs, we will now automatically attach any issue tracker links in a post-mortem document to its respective incident as a follow-up, making it easy to see all the changes suggested after an incident.

This means, regardless if a follow up action is identified during an incident, or during the debrief, you can find them all in one place on incident.io under the follow-ups section on an incident.

We’ve turned this on for everyone, but can be toggled in Settings → Post Mortems → Automatically sync follow-ups from post-mortems.

🚀 What else we’ve shipped