Restricted Incident Types

For certain incident types, such as Security incidents, you may want to restrict which users in your organisation can declare or accept them so that you can guard against automations you have set up from being triggered by mistake. To support this, when configuring an incident type, you now have the option to restrict declaration and acceptance to certain users.

When these restrictions are applied, users without permissions will only be able to declare incidents of these types in Triage (learn more about triage incidents here). These incidents cannot be made into live incidents by anyone who does not have explicit permission.

We want to ensure that it’s still easy for users in your organization to declare incidents when they need to, so you’re not able to set restrictions on your default incident type.

🚀What else we’ve shipped