First look: behind the scenes building an AI incident responder.
Microsoft Teams incident calls
February 4, 2025
Coordinating incidents over video calls is crucial for responders, especially for those on remote teams. We already supported calls with Google Meet and Zoom, and now we're excited to announce a Microsoft Teams integration for Slack organisations! This new integration helps by automatically spinning up a call when an incident is declared and linking to it from the channel to save responders time during incidents.
To get started, install our Microsoft Teams integration, and enable “Automatically create incident call”. Once this is enabled, we’ll spin up a new Microsoft Teams online meeting for you each time you create a new incident.
You can also manually create and link Microsoft Teams online meetings through the dashboard, and in Slack using /inc.
What else we’ve shipped
New
- Show the command you actually used (/inc or /incident) in home modal examples
Improvements
- "Reported at" is now included at the top of the incident sidebar
- Show different emoji for canceled incidents in announcements
- Allow status page sub-paths beginning with a number
- Surface a helpful error when trying to set incident role to SSO user
- Fix spacing issue in condition builder for OR conditions
- Render longer incident updates and summaries in Slack before truncating
- Improve error message when saving a post incident task without text body
Bug fixes
- Images now render correctly in Confluence postmortems
- Scribe notes link in incident streams channel was invalid
- Fix some invalid Atlassian Document Format causing Jira export failures for incident tickets
- Some status page links iOS Safari required a double click to open
- Improve form state handling in update modal so that 'Share update' button is enabled when changes have been made
- Display correct form elements in Slack when changing incident type in the declare form
- Custom dashboards no longer crash if they filter on a custom field that has been removed
- Enable 'Download code' functionality in catalog type managed by GitHub when using an existing repository
- Fixed an issue where PRTG alerts weren't automatically being marked as resolved