We've moved a few things!

We’ve grown A LOT over the past three years, which has meant that our navigation has gotten a bit large. As part of that growth, we’ve heard it has sometimes been hard to find the right things when you need it. So, we’ve updated our main sidebar in the web dashboard to be more intuitive and user-friendly for everyone.

What has changed:

• Alerts can now be found under On-call, so it’s closer to your escalations
  • You can still find Alerts under On-call, even if you are a Response-only customer
• Catalog, Workflows and Settings are now found under a new Settings experience (with more space!), which you can find by clicking on the account dropdown menu
• We’ve added a new user account section at the bottom left, where you can more easily find your user preferences
• We’ve also did a little bit of polish to make user interactions even nicer ✨

Multiple working hours in escalation paths

We'll now let you add multiple sets of working hours in your escalation paths. This makes it possible to have branches with an acknowledge deadline of "until working hours begin/end." You can combine this with repeat nodes to do things like pass an escalation on to the next team when their working hours begin!

Merge within expressions

We've added a new expression operation that allows you to merge together multiple resources of the same type.

Being able to merge in other variables to your expression allows you to simplify your configuration, such as reducing the number of derived custom fields. For example, you can merge "Reporter → Team" with "Affected services → Team" to get a list of all teams involved.

Manage on-call seats with SCIM

You can now automatically assign on-call seats to all members of selected SCIM-synced groups.

In the SCIM configuration page, there's now a section where you can select groups to automatically receive on-call seats. If a new member is added to an on-call seat assigned group they will automatically be granted a seat. When you remove a group or remove members from that group, their on-call seat will remain in place until you manually revoke it.

This doesn't impact Response seats, they will continue to be managed as they are now. If you'd like to learn more about SCIM support, check out this help article.

🚀 What else we’ve shipped