A new homepage for the dashboard and improved post-mortem exports

Weekly Update

A revitalised homepage

Incident lists

We've made it easier to keep track of incidents that are relevant to you, with two new lists front and foremost on the homepage:

  • Incidents you're involved in shows a summary of the most recent incidents you have participated in.
  • Other live incidents shows any remaining incidents that are currently ongoing, but which you're not participating in.

If you're involved in more than a handful of incidents, both lists have a "view all" link at the bottom which will take you to a conveniently pre-filtered view of the incidents tab.

The two new incident lists

Track your open follow-ups

There's a new list at the bottom of the homepage that shows your outstanding follow-ups, providing a convenient view of any unfinished tasks.

The new follow-ups list

Improved Post-mortem Export

Running post-mortems is a great way to learn from incidents and improve your processes. incident.io can automatically generate a post-mortem from any incident - pulling in all the relevant data and making it easy to share with your team.

Recently, we added the ability to create multiple post-mortem templates for your organisation, and the option to set the timezone for the incident timeline.

Now, we're adding some big improvements to the content of the post-mortem.

Improved Format

A Google doc containing a post-mortem

Our previous format was a bit too verbose, and didn't make good use of vertical space. We've made the following changes that should make it easier to read:

  • An improved table format for the incident timeline
  • There's a new multi-column layout for an incident's key information
  • Follow-ups now display in a bullet-point list, with a link to each follow-up if you've exported it to an external issue tracker
  • We've consolidated the timeline and grouped similar events together, so if you updated multiple custom fields at once, that will appear as a single timeline entry
  • If an incident progresses over multiple days, we'll add a heading for each day in the timeline
  • We've made incident updates in the timeline more concise, so that only updated fields are shown

Confluence Integration

A Confluence document containing a post-mortem

We've added native Confluence integration for your post-mortem document. With this, you can create a post-mortem in a Confluence document with one click.

Additionally, we've taken advantage of Confluence's API to make a few Confluence specific improvements:

  • Any images attached your incident will be added as Confluence attachment and render natively in the document
  • We've added some colour to the timeline to highlight key events in your incident's lifecycle
  • If you've exported follow-ups to JIRA, these are now rendered natively in Confluence, so you'll see the status of that JIRA ticket right from the post-mortem

If your organisation uses Confluence, you can set this up in your organisation settings here.

We're going to add integrations with other document tools in the future, if there's one that you'd like to see, let us know!

πŸš€ What else we shipped

  • πŸ†• When you escalate an incident using OpsGenie, we'll now send a message to the channel with the details of the escalation, so it's clearer who's being paged and when
  • πŸ†• You can now use Saved Views on the incidents page - for more info on Saved Views, check out last week's changelog
  • πŸ†• We've added a new workflow trigger for when an incident role is assigned
  • πŸ†• Exporting an incident to CSV now includes the incident's type, if you have custom incident types enabled
  • πŸ†• We've added an Incident Duration variable to workflow, so you include it in things like Slack message/Email steps
  • πŸ’… If you have a workflow that fails to run, we'll now email you to let you know
  • πŸ’… We've added a loading indicator when a workflow is being deleted, as it was hard to tell if anything was happening previously
  • πŸ› We've fixed a bug where you were unable to edit an existing policy report
  • πŸ› We've fixed an issue where policies were falsely flagging old incidents that they shouldn't have
  • πŸ› We've fixed an issue where we'd fail without any helpful information if you tried to update an incident from a Slack Connect shared channel, and you weren't acting on behalf of the organisation that owns the incident