First look: behind the scenes building an AI incident responder.
First look: behind the scenes building an AI incident responder.
October 19, 2022
Following a consistent process after an incident closes is key to your team's efforts to improve resilience. After speaking with our community, we have spent the past week building out a new incident closure wizard to help your team follow what we believe are the five essential steps after any incident:
This starts in Slack, where we'll help you:
We’ve also made some improvements to post-mortems, to make them more customisable across your organization.
Multiple templates
You can now create multiple document templates for post-mortem creation. A default template can be specified per incident type, meaning you can separate the way you write and run post-mortems for the different incidents you encounter.
Post-mortem statuses
Attached post-mortem documents can now be marked as In review or Complete. You can target the post-mortem status as part of policies, to ensure that your organizational policy around post-mortem completion is adhered to. You can also target post-mortem status as part of incident filters.
Default time zone
We’ve added the option to set a default time zone for your post-mortem timestamps across your organization.