Following a consistent process after an incident closes is key to your team's efforts to improve resilience. After speaking with our community, we have spent the past week building out a new incident closure wizard to help your team follow what we believe are the five essential steps after any incident:
Review your follow-ups to capture everything your team needs to do
Curate your timeline to tell the story of your incident without having to sift through Slack
Create a post-mortem to summarise the incident
Schedule a debrief meeting with your team to bounce around ideas
Share the completed post-mortem to help your entire company understand what happened
This starts in Slack, where we'll help you:
Clear your open actions, by marking them as complete or converting them to follow-ups
Review your existing follow-ups to make sure they are still relevant, and add new ones
Decide if the incident requires a post-incident process, which tracks the five steps mentioned above in the checklist
Tag team members in Slack that you'd like to be involved in completing the checklist
Post-mortems for your whole organization
We’ve also made some improvements to post-mortems, to make them more customisable across your organization.
You can now create multiple document templates for post-mortem creation. A default template can be specified per incident type, meaning you can separate the way you write and run post-mortems for the different incidents you encounter.
Attached post-mortem documents can now be marked as In review or Complete. You can target the post-mortem status as part of policies, to ensure that your organizational policy around post-mortem completion is adhered to. You can also target post-mortem status as part of incident filters.
Default time zone
We’ve added the option to set a default time zone for your post-mortem timestamps across your organization.
🚀 What else we shipped
🆕 Incident Slack channel names are now customisable!
🆕 When an incident is closed, the call link is removed from the Slack topic and announcement message
🆕 A new "Add a summary" button is now included on the Slack announcement message
💅 Improved the loading time of "At a glance" statistics on the follow-ups page
🐛 Fixed an issue with the default template for Statuspage
🐛 Resolved an issue with the export to Jira functionality when certain fields were set